Job Description
Eram Talent is looking for a dedicated and detail-oriented Ticketing & Membership Specialist to join our client team. In this role, you will be responsible for managing ticket sales and membership processes for various events and services. Your goal will be to ensure a seamless customer experience from the point of purchase through to event attendance and membership activation.
Key Responsibilities:
- Manage all aspects of ticketing sales, including reservations, processing payments, and issuing tickets.
- Oversee membership registrations, renewals, and cancellations, ensuring accuracy in member records.
- Provide exceptional customer service, addressing inquiries and resolving any ticketing or membership-related issues.
- Coordinate with marketing and event teams to promote ticket sales and membership campaigns.
- Maintain and update ticketing and membership databases, ensuring all information is current and accurate.
- Analyze ticket sales and membership trends to develop strategies for improvement.
- Prepare reports on ticket sales and membership statistics for management review.
- Assist in the development and implementation of ticketing policies and procedures.
- Work closely with event coordinators to ensure a smooth ticketing process for all events.
