Job Description
Description
We are seeking a Technical Support Specialist to join our dedicated team. You will be responsible for providing technical support to users, troubleshooting technical issues, and ensuring a seamless customer experience
Responsibilities:
- Provide technical support to users via phone, email, and chat.
- Diagnose and resolve software and hardware-related issues.
- Update and document issues and solutions in the database.
- Collaborate with technical teams to improve support systems.
- Provide training and assistance to users on system and application usage.
- Prepare regular reports on performance and customer satisfaction.
Skills
Requirements
Minimum of 2 years of experience in technical support or customer service.
Strong communication skills and the ability to work under pressure.
Good knowledge of operating systems, networks, and applications.
Strong analytical and problem-solving skills.
Skills:
- Technical Proficiency: Knowledge of operating systems and hardware.
- Troubleshooting: Ability to diagnose and resolve issues.
- Communication Skills: Clear verbal and written communication.
- Customer Service Orientation: Commitment to user satisfaction.
- Problem-Solving: Strong analytical skills for issue resolution.
- Documentation: Ability to document solutions effectively.
- Time Management: Skill in prioritizing tasks.
- Team Collaboration: Effective teamwork with technical teams.
- Adaptability: Flexibility to changing technologies.
