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Job Description

We are currently recruiting for a Technical Support Specialist for the Dammam site.


In this role you will be responsible for providing first and second level support for end device equipment (laptops, desktops, printers, barcode scanners), as well as implementing standards as established by the system and network engineering teams in relation to planning and supporting the plants in the areas of desktop, WAN, LAN, servers, and disaster recovery.


Key Responsibilities:


  • Provide first and second level end user support in the areas relating to all end device equipment (laptops, desktops, mobile devices, printers, barcode scanners).
  • Provide first and second level diagnostic support for the System and Network Engineering Teams and the Service Desk in supporting the plants as it relates to; Desktops, WAN, LAN, and Servers as well as capture site specific network, server, and end device documentation
  • Create/update work instructions for new tasks or as the steps for existing tasks are modified, ensures all documentation is in the proper format and is stored in the location identified by the Technical support Team
  • Participate in global support on-call rotation to support the various geographic DP World plants, and to be available for on call support. Answers the telephone when called and able to connect to the DP World network within 10 minutes of notification
  • Monitor emails for alert notifications from the service desk and resolves or escalates these as required
  • Provide change management support during the weekend when on call
  • Participate, enforce and follow DP World’s change, incident, and problem management processes and escalates, where required to the Service Desk following the predefined escalation procedure
  • Adhere to DP World’ security process proactively identifying security issues and escalating these to the TSS team lead or appropriate manager as well as DP World’s purchasing processes ensuring that all IT equipment is properly tracked throughout the hardware lifecycle
  • Provide onsite support for new site launches and server/network refreshes
  • Other duties as assigned.



QUALIFICATIONS

  • Have a computer science qualification or the equivalent professional training and certification alongside proficient work experience within a technical field


EXPERIENCE

  • Solid attention to detail and the ability to create and document process and procedures
  • Good verbal and written communication skills with internal IT colleagues; business leaders and external audit community
  • The ability to work within a busy environment with a positive approach and maintain a high degree of confidentiality
  • Excellent organizational and problem solving skills
  • A strong understanding and working knowledge of desktop hardware, operating systems and software
  • A good understanding of network systems and protocols as well as server hardware and operating systems


Skills

Skills:

  • Strong communication skills – The ability to translate complex ideas and solutions to non-technical staff and customers.   
  • Problem solving - Getting to the root cause. Taking on difficult challenges and finding creative, innovative solutions.
  • Exceptional critical thinking skills; Identify gaps in logic and underlying root causes of issues.
  • Strong collaborator - Work independently with the ability to self-manage, with limited direction and guidance, but also successfully collaborate across dynamic and multi-cultural teams.
  • Results oriented - Proactive in handling competing priorities to meet deadlines and commitments; always demonstrating a “can do” positive attitude.
  • Confidentiality - Protect the confidentiality of company data at ALL times.
  • Flexibility to travel – Up to 40% first year, 25% subsequent years.
  • Languages – Able to confidently speak and write fluent English



Job Details

Job Location
Dammam Saudi Arabia
Company Industry
Distribution, Supply Chain & Logistics
Company Type
Employer (Private Sector)
Job Role
Information Technology
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1

Preferred Candidate

Residence Location
Eastern Province,Saudi Arabia
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DP World - Jeddah
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DP World is a leading enabler of global trade and an integral part of the supply chain. We operate multiple yet related businesses – from marine and inland terminals, maritime services, logistics and ancillary services to technology-driven trade solutions. We have a portfolio of 78 operating marine and inland terminals supported by over 50 related businesses in over 40 countries across six continents with a significant presence in both high-growth and mature markets. We aim to be essential to the bright future of global trade, ensuring everything we do has a long-lasting positive impact on economies and society. Our dedicated team of over 36,000 employees from 103 countries cultivates long-standing relationships with governments, shipping lines, importers and exporters, communities, and many other important constituents of the global supply chain, to add value and provide quality services today and tomorrow. By thinking ahead, foreseeing change and innovating we aim to create the most productive, efficient and safe trade solutions globally. Container handling is the company’s core business and generates more than three quarters of its revenue. In 2017, DP World handled 70 million TEU (twenty-foot equivalent units) across our portfolio. With its committed pipeline of developments and expansions, the current gross capacity of 88 million TEU is expected to rise to more than 100 million TEU by 2020, in line with market demand.

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