Technical Support Officer (Outsourced)

IDB3425 - Technical Support Officer (Outsourced) Business Unit ICIEC Division Not Applicable Department Business Development - ICIEC Country Saudi Arabia Location Saudi Arabia - Jeddah Job Grade Not Applicable Closing Date 23-Jan-2025 JOB PURPOSETo provide proficient secretarial support to the Director of Business Development Department and to the Business Development Department (BDD) Managers to ensure that daily agenda is efficiently organized, the workflow is well-coordinated, allocated tasks are handled by the relevant staff members, and they are processed promptly. He/she is responsible in performing a wide range of administrative support activities for the designated Department to facilitate its efficient operations. The role holder is responsible in performing general office support functions as necessary for BDD Managers in HQ & Regional Hub Offices, such as drafting, preparing, updating and maintaining all Departmental records, reports, presentations, appointments, minutes of meeting, memos etc. as requested by the Director of the Department & BDD Managers. The role holder will also ensure the coordination between the staff members in HQ & Regional Hubs of the Department to ensure all policy administration tasks of the department are carried out in an efficient and timely manner. The Business Development Department Secretary should be a highly organized, detail-oriented individual who is capable of managing multiple priorities in a fast-paced environment. He/she should exhibit a high level of discretion and confidentiality in dealing with sensitive information. The role requires a proactive approach to problem-solving with decision-making capability. Circulates meeting notices and detailed agendas, along with any required documents, well in advance of the meetings to ensure that participants are thoroughly briefed on the topics to be discussed. Schedules and coordinates appointments, meetings, and conference calls for the Director of the Department and Managers, ensuring that all participants have the necessary details such as time, date, and location. Proactively follow up with meeting participants through JIRA memos, emails, phone calls, etc., to confirm their awareness and preparedness for the upcoming meeting, including clarification of logistics like time and Take comprehensive notes during BDD-related meetings chaired by the Director and during bi-weekly meetings chaired by the BDD Managers with their respective teams. Prepares accurate and clear minutes of the meetings, capturing the essence of discussions, decisions made, and action items assigned. Submits the draft minutes to the Director or the respective BDD Managers for review and approval. Make any necessary revisions based on their feedback and distribute the final minutes to all committee members or meeting participants, and, if applicable, file them appropriately for future reference. Ensures follow-up on action items as decided in the meetings by reminding responsible parties of their commitments and deadlines. Performs full secretarial services to the Department, which includes typing, filling and organization of documents & records, arrangement of missions & travels, contacts, receiving calls/visitors,etc. Provides preliminary drafting services for the Department including Regional Hubs staff utilizing current equipment in-order to create and replicate text from a draft (agreements, correspondence, powers of attorney, memoranda, reports, minutes, etc.) or notes taken ensuring that the task is promptly accomplished. Provides logistical assistance in the planning and execution of Department tasks. Provides general administrative and clerical support to the Director and to the BDD Managers of the Department including mailing, scanning, faxing and copying to management. Establishes, develops, maintains and updates computerized and manual filing system for the Department. Retrieves information when needed. Handles confidential and non-routine information. Assumes responsibility for related duties as required or assigned. Academic Qualifications and Relevant Experience Qualification Level High School Diploma Bachelor’s Degree Master’s Degree Doctorate Experience N/A 3 years N/A N/A Nature of Experience Knowledge of secretarial duties and office management procedures with minimum 3 years’ experience in similar positions. Business Language Skills Good command of written and spoken Arabic & English. Additional languages such as French is an added advantage Core Competencies CompetencyProficiency Technical Competencies CompetencyProficiency Knowledge of Change Management Framework Basic Office Management Skills Advanced Knowledge of Microsoft Office Skills Advanced Documentation Skills Advanced Hardware Knowledge Basic ICIEC Business Knowledge Basic ICIEC Product Knowledge Basic Location Jeddah If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):- Resume/CV- Passport-size photograph