Technical Support, IT Operations

Job Title:

Job Description

The role:The Technical Support, IT Ops is responsible for daily production work tasks and provides advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. You will demonstrate excellent knowledge of systems analysis for hardware and software. You will report to our Technical Support Manager for EMEA.

What you need to have is?

• Bachelor's Degree in related field from a four-year college or university with three to five years of relevant experience
• Experience with Network
• Fluent in English
• Proficient in excel (can perform complex functions)
• Knowledge of Active Directory
• Knowledge of Incident response
• Experience as L1/2 Technical support

Responsibilities:

• Coordinate as smart hands with different portfolios and engineering workgroups
• Provide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes
• Perform hardware and software upgrades to peripheral equipment
• Attend to break/fix engagement as needed by Situation Management for technology-related problems and issues received from both internal and external clients
• Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system
• Perform site maintenance and safety checks of assigned equipment
• Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering
• Spend between 60% - 70 % of time clearing trouble tickets and work orders in a timely manner. Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required

Location:

Language Requirements:

Time Type:

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