Bayt.com
https://bayt.page.link/v1TUmrkCw1dqRip19
Back to the job results

Technical Support Executive

Today 2024/11/22
$1,500 - $2,000
Full Time Employee · 0-2 Years of Experience
50-99 Employees · IT Services

Get the Bayt App

Download the Bayt App to manage your real time conversation with the recruiter
Download App
Create a job alert for similar positions

Job Description

  • Take ownership of client issues reported and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve client issues
  • Act as a point of contact for all technical queries and issues from clients
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to clients
  • Ensure proper recording and closure of all issues
  • Prepare accurate and timely reports
  • Document knowledge in the form of knowledge base tech notes and articles 
  • Follow the SLA for issues with respect to the severity 

Skills

  • Bachelor's degree or equivalent
  • 0-2 years of proven work experience as a Technical Support Engineer
  • Ability to diagnose and troubleshoot basic technical issues
  • Excellent communication skills
  • Ability to work methodically and meet deadlines - especially in a work from home scenario 


Preferred Candidate

Years of Experience
Min: 0 Max: 2
Residence Location
Riyadh,Saudi Arabia
Degree
Bachelor's degree / higher diploma
Loading... Email to Friend Complete Questionnaire
You have reached your limit of 15 Job Alerts. To create a new Job Alert, delete one of your existing Job Alerts first.
MANAGE
Similar jobs alert created successfully. You can manage alerts in settings.
MANAGE
Similar jobs alert disabled successfully. You can manage alerts in settings.
MANAGE