https://bayt.page.link/v1TUmrkCw1dqRip19
$1,500 - $2,000
Full Time Employee · 0-2 Years of Experience
50-99 Employees · IT Services

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Job Description

  • Take ownership of client issues reported and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve client issues
  • Act as a point of contact for all technical queries and issues from clients
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to clients
  • Ensure proper recording and closure of all issues
  • Prepare accurate and timely reports
  • Document knowledge in the form of knowledge base tech notes and articles 
  • Follow the SLA for issues with respect to the severity 

Preferred Candidate

Years of Experience
Min: 0 Max: 2
Residence Location
Riyadh,Saudi Arabia
Degree
Bachelor's degree / higher diploma
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