Technical Support Engineer

Key Responsibilities

• Act as the primary point of contact for VIP customers, ensuring their needs are met and their expectations are exceeded.
  
• Build and maintain strong, trusted relationships with key clients to foster long-term partnerships.
• Understand customer business objectives and provide tailored solutions to meet their specific requirements.
  
  

• Provide technical expertise on fleet management systems, GPS tracking devices, and related components.
  
• Troubleshoot and resolve technical issues related to hardware, software, and system integration.
• Guide customers through the installation, configuration, and optimization of our products and services.
  
  

• Collaborate with internal teams (e.g., sales, engineering, and operations) to ensure seamless delivery of services.
  
• Gather and document customer feedback to drive product and service improvements.
• Proactively identify opportunities to expand services or upsell based on customer needs.
  
  

• Conduct training sessions for customers on the use of fleet management systems and GPS tracking tools.
  
• Create technical documentation, FAQs, and guides to support customer self-service.
  
  

• Bachelor’s degree in Engineering, Information Technology, Business Administration, or a related field.
  
• Proven experience in account management, technical support, or a similar role, preferably in the technology, telematics, or automotive industry.
• Strong technical knowledge of GPS tracking systems, fleet management software, and related hardware.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
• Problem-solving mindset with a focus on delivering exceptional customer service.
• Proficiency in CRM software and other relevant tools.
  

• Experience in the vehicle tracking or fleet management industry.
• Knowledge of telematics and IoT (Internet of Things) technologies.
• Familiarity with installation processes for GPS tracking devices and related components.
• Multilingual abilities (if applicable to your customer base).