Technical Service Specialist (Service Engineer) - Core Lab
Location Saudi Arabia - Riyadh Category Customer & Technical Support JOB DESCRIPTION
aAbout Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
Career development with an international company where you can grow the career you dream of . A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists
The Opportunity
Our diagnostic solutions are used in hospitals, laboratories and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.
1. PrimaryObjectiveof Position
The Technical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs) and for back up first line level one service and assisting with installations and deinstallations
2. Major Accountabilities
Provide first line service to customers (service interventions which may require less than 4 hours labor time) Schedule and perform planned/predictive maintenance (PM/PdM) activities Schedule, perform and document hardware and software updates (TSBs) Assist with instrument installations and deinstallations Success in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement and economic growth and profitability per district Travel within the service area
3. Education
Bachelor's degree or equivalent experience required. Bachelors/ Engineering degree in medical/ electrical/ mechanical or biology/ biomedical technology is preferred
4. Background
Proven track record in a similar position supported by management and customer references Successful engagement with customers, specifically lab staff Technical expert for product line responsibility Strong communication skills Ability to identify and drive resolution of issues Strong experience in use of analytical tools and software Good computer skills Good English skills in speech and writing
s. Impact of position
Perform planned maintenance activities, hardware and software upgrades (TSBs) and for back up first line level one service and assisting with installations and deinstallations
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
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Location Saudi Arabia - Riyadh Category Customer & Technical Support
Job Id 31104188
Location Saudi Arabia - Riyadh
Medical surveillance Not Applicable
Division CRLB Core Lab
Travel Yes, 75 % of the Time
Additional Location "Working with Abbott's team of supportive and understanding senior management leaders has been foundational to my career journey. The management skills I have learned through training and mentorship programs empower me to lead effectively in the workplace and support my family."
Annie Sie "Working with Abbott's team of supportive and understanding senior management leaders has been foundational to my career journey. The management skills I have learned through training and mentorship programs empower me to lead effectively in the workplace and support my family."
Annie Sie YOUR PRIVACY CHOICES
