Join a team recognized for leadership, innovation and diversity
The Future Is What We Make It.
When you join Honeywell, you become a member of our Global team of thinkers, innovators, dreamers and doers who make the things that make the future.
By changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.
Make the Best You.
Working at Honeywell is not just about developing cool things. All our employees enjoy access to dynamic career opportunities across different fields and industries.
Join us and Make an Impact.
Core Responsibilities:
- Good Knowledge & trouble shooting skillset on IBMS system and preferably Honeywell system.
- Hands on experience on design and commissioning on BMS, FAS, ACS, and CCTV system
- Experience to handle complex and large size of the IBMS jobs and software integration
- Handle internal and external customer related issues and concerns
- Point of escalation for field service engineer specialists / customers
- Conduct Technical Support data analytics applicable to Customer Interactions and Product Data
- Ensure the safeguarding and efficient use of the Honeywell furnished materials and equipment
- Develop FAQs, Technical Tips, and ‘How-To ’videos on Hardware and Software applications
- Assist in the development of internal documentation
- Read and comprehend technical documents, quick start guides, and configuration documentation
- Liaising with Product management and senior engineering specialists for problem resolution
- Work with Senior Support Engineers on new product testing and documentation
- Host and facilitate frequent Technical Related Tier Sessions, work groups & Prod uct Trainings
- Manage and maintain the Training and Knowledge Retention Plan for Technical Support
- Conduct the trainings for internal and external customer.
- Make the Lab setup and reproduce the customer issue.
- Actively participate in departmental activities and initiatives
- Maintains acceptable call evaluation requirement
- Maintains acceptable VOC requirement
- Slove problem remotely, if needed then travel
- Up to 60% travel
Qualifications:
·Bachelor’s Degree in engineering ie. Electrical/ Electronics / Instrumentation/ Mechanic/ Computer Science.
·Min 10 12 years of relevant experience in configurations of BMS/ FIRE/ SECURITY Products in the field or min 6 8 Years of experience in providing technical support of these products.
·Excellent communication skills (oral and written)
·Excellent interpersonal, organizational, and time management skills
·Excellent Project Management Skills and Presentation Skills.
·Good Understanding of Rapid Problem Solving and Six Sigma Lean Principles.
·Ability to type at least 35 words per minute
·Previous experience with troubleshooting software or hardware
·Strong knowledge of Microsoft Operating Systems
·Strong knowledge of Microsoft Office
·Knowledge and experience with SQL
·Basic understanding of electronics concepts
·Experience with LAN/WAN network technologies
·CCNA certification / Windows Service Administration/ Niagara Advanced TCP Certification/ LEED Certifications If available.
Additional Information
- JOB ID: HRD242761
- Category: Customer Experience
- Relocation Tier:
- Security Clearance:
- Aviation Authority (FAA for US):
- Band: 03
- Referral Bonus: 13000
- Requisition Type: Standard Requisition
- US Citizenship:
- FLSA Statement:
- FLSA CODE: Nonexempt
