Job Description
We support the Kingdom’s largest and most complex organizations across all industries in delivering Enterprise Transformation with clear mission to support our customers to grow better not just bigger focusing on efficiency and not just effectiveness. We are currently searching for an enthusiastic and innovative Technical Consultant to work on our Consulting Services Team supporting and implementing Alnafitha’s ITSM and ITOM Solutions.We’re a team of technology driven individuals with a curiosity for how things work and a passion for designing and building reliable, scalable, and efficient implementations. This position will require high cooperation with other teams from project management, sales and business development. We’re always striving to learn more, expand our skills and grow our teammates,Primary Focused Domain(s): IT Service Management (ITSM), IT Operation Management (ITOM)ResponsibilitiesPresenting and demonstrating Anahita’ S services to customers.Build scope of work/low level technical scope based on the business requirements.Deliver regional technical implementations and solution design within Anahita’ services on customer’s sites and remotely. Provide support, troubleshooting, and solutions to complex problems. This involves dealing with difficult situations including complaint handling, sensitive customers, and mission critical support.Conduct proactive services with clients through Risk Assessments, Health Checks, Code Reviews, or other similar offerings.Reactive and 24x7 Critical Situations support: Reactive services which address the most critical customer issues.Ad hoc Services: Short and time limited engagements focused on customer specific issue remediation or support (e.g., Chalk Talks).Workshops and Training: Deliver technical training for customer knowledge transfer and for helping customers to consume their products and services.Improving the overall customer experience serving as the customer advocate within Anahita and playing a key role in assisting our clients to maximize their investment in Technology.Deliver solutions related documentations that could include scope of work / user manual.Participating in building Anahita’ s technical content library. Ex. Knowledge base and other technical contents. Assist in representing Anahita in any forum (i.e. seminars, technical or marketing, conferences event)Mentor other team members on deployed solutions and best practices.Perform other related duties as assignedRequirementsCertification Requirements: Bachelor’s degree in Computer Science or equivalent.Personal Skills:High sense of responsibility and ownership, acting like owner in what you do.Exceptional communication and presentation skillsBeing able to work on their own or in a teamBeing able to work to tight deadlinesAbility to maintain composure during stressful situationHandling many tasks & responsibilitiesFluent in Arabic and English.
