Tech Support Engineer-KSA Nationals Only

Role Objective:

• Ability to understand the basics of Fire alarm and life safety systems by reading the codes and standard.
• Ability to understand the technical RFP ,SLD & SOW.
• Ability to support the sales team to generate more leads and value selling RFQ’s through early engagement and specifier activities

Key Responsibilities:

• Provide technical facilitation and assistance to customers in the Fire business
• Troubleshoot and resolve technical issues related to fire safety products
• Work with cross-functional teams to escalate and resolve complex technical problems
• Document customer interactions and solutions in the CRM system
• Contribute to the continuous improvement of technical facilitation processes and tools

Key Skills & Qualifications:

• Ability to effectively communicate in English 
• Should be a Saudi national.
• Should not have been employed or registered in GOSI for the last six months.
• Should not be currently employed.
• Should not have previously participated in the Tamheer program

We Value:

• Attentive learner
• Commitment 
• IT skills
• Planning skills
• Time Management  
• Teamwork
• Excellent communication skills in English and Arabic
• Problem Solving attitude
• Proficient in using Microsoft Office products

• JOB ID: req461733
• Category: Engineering
• Location: 3rd Floor, Olaya Tower A,Riyadh,AL RIYADH,11321,Saudi Arabia
• Nonexempt