Tech Infrastructure Support Lead (Saudi Arabia)

Network Infrastructure Management: 

    Design, implement, and manage the school's wired and wireless network infrastructure. 

·         Perform regular assessments of network performance and make recommendations for improvements. 

·         Ensure the security and integrity of the network by implementing appropriate measures. 

·         Monitor and analyze network traffic to optimize efficiency and identify potential issues. 

·         Implement and maintain network security measures to protect against unauthorized access and cyber threats. 

·         Conduct regular security audits and respond to security incidents promptly. 

·         Collaborate with other IT professionals to develop and enforce security policies. 

·         Administer user accounts, permissions, and access policies for network resources. 

·         Set up and maintain email distribution lists and databases. 

·         Manage user authentication and access control systems. 

·         Provide technical support for network-related issues to end-users. 

Hardware and Software Integration: 

·         Work with vendors to procure, install, and configure network hardware and software. 

·         Collaborate with the IT team to integrate network systems with other technology infrastructure. 

·         Assist in the planning and execution of hardware and software upgrades. 

 Technical Support: 

 ·        Work with vendors to procure, install, and configure network hardware and software. 

·         Collaborate with the IT team to integrate network systems with other technology infrastructure. Assist in the planning and execution of hardware and software upgrade

·         Provide technical support and assistance to end-users, troubleshoot and resolve hardware and software-related issues promptly and effectively. 

·         Provide resolutions to incidents raised through the helpdesk system 

·         Oversee the setup and management of the school's sound system for regular events. 

·         Ensure the seamless functioning of audio equipment during school events, meetings, and special occasions. 

Documentation and Reporting:

·         Maintain accurate documentation of network configurations, procedures, and policies. 

·         Generate reports on network performance, incidents, and security status. 

·         Provide regular updates to the Educational Technology Manager on network-related activities. 

·         Collaborate with cross-functional teams to understand educational technology requirements. 

·         Provide training and guidance to end-users on network usage, best practices, and IT policies. 

·         Foster a collaborative and supportive environment for technology integration in the educational process. 

·         Stay informed about industry trends and emerging technologies in networking. 

·         Evaluate new tools and solutions to enhance the school's network infrastructure. 

Propose innovative ideas to improve network performance, security, and reliability.