Team Leader - Operations

Team Leader - Operations
Duties and activities of Team Leader - Operations include but are not limited to the following:

Responsible for all operational activities & financial management (Supplier Invoice bookings & Client billing) of 1-2 key accounts of branch. Work closely with Branch Manager, Country Operations Manager & his assigned team and ensure operational protocols and procedures setup are diligently followed by the entire operations team by having regular weekly operational meetings so as to constantly monitor work performance of individual employees of operations teams (E.g., check of internal reports, client reports) and also involving sales and branch management for the meetings as and when required. First point of contact for all operational activities' escalation from Operations Supervisor in branch. First point of contact for all RFI with regards to operational activities including but not limited duty exemption and refund process, customs activities, permits and so on. Should ensure availability and participation in all client operational meetings as and when required and support sales, business development and branch management meetings upon request. Verification of RFQ responses from operations team for existing clients as per limits designed by company. Ensure compliance of all operational activities in branch with QHSE directives and support QHSES initiatives. Support branch management for matters related to insurance claims. Support Country operations Manager for monthly file closing / reporting. Support finance and accounts team in matter of payment follow up and cash flow management when necessary. Ensure all company policy, routines and standards are followed.* Follow any lawful directions given by the management.