Job Description
🍪 Privacy NoticeTeam Lead, Outbound SupportRiyadh Customer Success – Technical Support / Full-Time / On-site + Manage and guide the support team to ensure high-quality and efficient service delivery.+ Oversee the receipt of devices from the warehouse, ensuring they are in good condition and match the orders.+ Ensure devices are delivered and installed properly at customer sites.+ Resolve issues related to systems and devices remotely or through on-site visits.+ Organize and provide necessary training to customers on how to use the devices and the accompanying system.+ Provide initial support to customers in case they encounter any issues after installation.+ Monitor and evaluate the performance of team members, providing guidance and support to improve their skills and competencies.+ Prepare regular reports on team performance and support activities, and present them to senior management.+ Propose and enhance processes and procedures to ensure operational efficiency and service quality.+ Work in coordination with support and sales teams to ensure integrated service delivery that meets customer needs.Requirements and Qualifications+ Degree in Information Technology or a related field.+ Previous experience in support or device delivery and installation, preferably in a managerial role.+ Strong leadership skills with the ability to manage and motivate a team.+ Strong communication skills and the ability to effectively address customer inquiries.+ Proficiency in Point of Sale (POS) systems or similar software.+ Strong problem-solving skills and ability to work under pressure.+ Three to five years of experience in customer support or a similar role, with at least one year in a leadership position.Work Environment+ The primary role is office-based, but it may require occasional visits for team reporting and management purposes.Benefits+ Work with an awesome growing global team, in a fast-growing startup with the opportunity to develop+ Competitive Salary+ Health Insurance+ Stock Options
