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Team Lead, Outbound Support
Riyadh Customer Success – Technical Support / Full-Time / On-site + Manage and guide the support team to ensure high-quality and efficient service delivery.
+ Oversee the receipt of devices from the warehouse, ensuring they are in good condition and match the orders.
+ Ensure devices are delivered and installed properly at customer sites.
+ Resolve issues related to systems and devices remotely or through on-site visits.
+ Organize and provide necessary training to customers on how to use the devices and the accompanying system.
+ Provide initial support to customers in case they encounter any issues after installation.
+ Monitor and evaluate the performance of team members, providing guidance and support to improve their skills and competencies.
+ Prepare regular reports on team performance and support activities, and present them to senior management.
+ Propose and enhance processes and procedures to ensure operational efficiency and service quality.
+ Work in coordination with support and sales teams to ensure integrated service delivery that meets customer needs.
Requirements and Qualifications
+ Degree in Information Technology or a related field.
+ Previous experience in support or device delivery and installation, preferably in a managerial role.
+ Strong leadership skills with the ability to manage and motivate a team.
+ Strong communication skills and the ability to effectively address customer inquiries.
+ Proficiency in Point of Sale (POS) systems or similar software.
+ Strong problem-solving skills and ability to work under pressure.
+ Three to five years of experience in customer support or a similar role, with at least one year in a leadership position.
Work Environment
+ The primary role is office-based, but it may require occasional visits for team reporting and management purposes.
Benefits
+ Work with an awesome growing global team, in a fast-growing startup with the opportunity to develop
+ Competitive Salary
+ Health Insurance
+ Stock Options
