Job Description
Tamheer - Customer Engagement ProgramsJob DescriptionRole Purpose:The Health Lounges Engagement Manager drives business growth by promoting offerings, engaging clients, ensuring smooth operations, collaborating with other functions, managing member enrollment & on-ground activities & cultivating strong client relationships.Key Accountabilities:1- Member Segmentation & Development of Member-Focused Roadmaps;+ Work with colleagues from different departments to help create a clear & effective member+ Assist in making sure the roadmap aligns with the company’s main goals, aiming to increase growth & engagement+ Help organize members based on specific criteria like behaviors & preferences+ Use these segments to improve & tailor programs for different types of members2- Member Outreach & Engagement;+ Reach out to potential members to introduce & promote the Champion Health Lounge+ Develop & maintain strong relationships with members to understand their needs & preferences3- Member Enrollment & Lounge Innovation;+ Guide & simplify the enrollment process for new members to ensure a smooth & efficient experience+ Consistently work on improving & launching programs to attract & keep members, supporting long-term growth4- Lounge Promotion, On-Ground Activities & Communication Management;+ Plan & carry out on-site activities to promote the health lounge & its services effectively+ Create & share engaging messagaes to attract & inform potential members about our offerings+ Launch targeted communication efforts to encourage individuals to try health lounges programs+ Use various channels to increase awareness & encourage active participation in the lounges5- Member Retention & Database Management;+ Create & implement re-engagement strategies to bring members who have used our lounges before+ Set up feedback systems to gather member experience & improve services+ Create & keep an organized database of lounge launched & member interactions to assist with planning Use data analytics to spot trends, measure success & guide future strategiesSkillsExcellent communication & interpersonal abilitiesCustomer-centric mindset with a passion for health & wellnessAbility to multitask & manage time effectivelyJob Location Jeddah , Saudi Arabia Job Role Other
