Job Description
Job SummaryWe are seeking a Systems Engineer with 2 to 4 years of experience in Desktop Support for a hybrid remote work model. The ideal candidate will provide technical support and ensure the smooth operation of desktop systems. This role requires strong problem-solving skills and the ability to work independently while contributing to the team.Responsibilities- Provide technical support for desktop systems ensuring all issues are resolved promptly and efficiently.- Oversee the installation configuration and maintenance of desktop hardware and software.- Troubleshoot and resolve technical issues related to desktop systems both remotely and on-site as needed.- Collaborate with team members to develop and implement solutions for desktop support challenges.- Maintain accurate records of all support requests and resolutions in the ticketing system.- Ensure all desktop systems are up-to-date with the latest security patches and software updates.- Assist in the development and implementation of desktop support policies and procedures.- Conduct regular system audits to identify and address potential issues before they impact users.- Provide training and support to end-users to help them effectively use desktop systems and software.- Monitor system performance and make recommendations for improvements as needed.- Work closely with other IT teams to ensure seamless integration of desktop systems with other technologies.- Participate in the planning and execution of desktop system upgrades and migrations.- Stay current with industry trends and best practices in desktop support and systems engineering.Qualifications- Possess a strong understanding of desktop support principles and practices.- Demonstrate proficiency in troubleshooting and resolving technical issues related to desktop systems.- Have experience with remote desktop support tools and techniques.- Show excellent communication skills both written and verbal.- Exhibit strong problem-solving abilities and attention to detail.- Be able to work independently and as part of a team.- Have a proactive approach to identifying and addressing potential issues.- Display a commitment to continuous learning and professional development.Certifications Required- CompTIA A+ Microsoft Certified: Modern Desktop Administrator AssociateCognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world.Learn how Cognizant helps clients lead with digital at .What we offer The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life. Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit. The opportunity to thrive on a high-calibre team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives. A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions. Flexible health and financial benefits to support you and your eligible dependents—from day one. True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more. Our commitment to diversity and inclusionCognizant is an equal-opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, colour, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.If you have a disability that requires reasonable accommodation to search for a job opening or apply, please email CareersNA2@cognizant.com with your request and contact information.Disclaimer:Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview.Job number: 00062056832 Travel required: No Job category: Location: / Date published: Dec 29 2024 Employment type: Full-time Work model: Hybrid
