Job Description
Job SummaryWe are seeking a Systems Engineer with 2 to 4 years of experience in Desktop Support for a hybrid remote work model. The ideal candidate will provide technical support and ensure the smooth operation of desktop systems. This role requires strong problem-solving skills and the ability to work independently while contributing to the team.Responsibilities- Provide technical support for desktop systems ensuring all issues are resolved promptly and efficiently.- Oversee the installation configuration and maintenance of desktop hardware and software.- Troubleshoot and resolve technical issues related to desktop systems both remotely and on-site as needed.- Collaborate with team members to develop and implement solutions for desktop support challenges.- Maintain accurate records of all support requests and resolutions in the ticketing system.- Ensure all desktop systems are up-to-date with the latest security patches and software updates.- Assist in the development and implementation of desktop support policies and procedures.- Conduct regular system audits to identify and address potential issues before they impact users.- Provide training and support to end-users to help them effectively use desktop systems and software.- Monitor system performance and make recommendations for improvements as needed.- Work closely with other IT teams to ensure seamless integration of desktop systems with other technologies.- Participate in the planning and execution of desktop system upgrades and migrations.- Stay current with industry trends and best practices in desktop support and systems engineering.Qualifications- Possess a strong understanding of desktop support principles and practices.- Demonstrate proficiency in troubleshooting and resolving technical issues related to desktop systems.- Have experience with remote desktop support tools and techniques.- Show excellent communication skills both written and verbal.- Exhibit strong problem-solving abilities and attention to detail.- Be able to work independently and as part of a team.- Have a proactive approach to identifying and addressing potential issues.- Display a commitment to continuous learning and professional development.Certifications Required- CompTIA A+ Microsoft Certified: Modern Desktop Administrator AssociateThe Cognizant community:We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive. Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you.Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at Our commitment to diversity and inclusion:Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.Disclaimer: Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.Job number: 00062056832 Travel required: No Job category: Location: / Date published: Dec 29 2024 Employment type: Full-time Work model: Hybrid
