Systems Engineer

Responsible for undertaking technical responsibilities as per assignments. 

• Key KPIs include:  

• Task delivery on time. 

• Quality of documentation. 

• Quality of software Implementation. 

• Ability of problem solving. 

• Degree of customer satisfaction. 
• Analyze customer problems, resolve and close customer complaints as per assignment from team leader.
• Prepare software and hardware design documents for review by project team leader/Senior engineer. 
• Generate project documentation. 
• Implement the DCS and other hardware and software applications. 
• Undertake the testing of software and hardware including all internal, workshop, factory acceptance and site acceptance testing. 
• Prepare and submit weekly reports to the project team leader.  
• Provide feedback to the Services & Engineering Manager on the performance of the Technicians, as input into their performance evaluations. 
• Report the status of the customer service provided to the project team leader. 
• Provide customer support during warranty periods. 
• Assign technicians to undertake the hardware installation activities and follows-up on their work