Support Specialist As a Support Specialist at Hilti, you will play a crucial role in ensuring customer satisfaction and success by providing top-tier technical support. You will work closely with various teams to resolve customer issues, provide technical advice, and enhance the overall customer experience.
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
Provide technical support to customers via phone, email, and chat. Troubleshoot and resolve software, hardware, and network issues. Collaborate with product development teams to address and resolve customer feedback. Ensure timely resolution of customer support requests and incidents. Document and track customer issues using a ticketing system. Identify opportunities to improve support processes and customer experience.
> Year upon year we are recognized as one of the top 'Great Place to Work' employers, both globally and locally. And when you meet us you'll understand why. We have a diverse team of people with a variety of nationalities, backgrounds and experiences. Success at Hilti is down to teamwork and ability, no matter where you’re from.
> We will give you everything you need to excel in your role, including ongoing training and lots of responsibility from the start. In return, for your exceptional performance and consistent results, you will receive one-to-one career mentoring, as well as exciting opportunities to broaden your role and potentiality.
What you need is:
Bachelor's / Diploma degree in Information Technology, Computer Science, or a related field. Strong problem-solving skills with a focus on customer satisfaction. Proficiency in IT hardware, software, and network troubleshooting. Experience with ticketing systems and IT service management tools. Excellent communication skills, both verbal and written. Ability to work in a fast-paced and dynamic environment. Previous experience in a technical support role is preferred.
We have a diverse team of people with a variety of nationalities, backgrounds and experiences. Success at Hilti is down to teamwork and ability, no matter where you’re from.
Explore os seus pontos fortes
Na Hilti centramo-nos no potencial, em detrimento da experiência, dando-lhe a possibilidade de maximizar as suas forças e desenvolver as suas competências.
