COMPANY OVERVIEW
NEOM is an accelerator of human progress and a vision of what a new future might look like. A region in northwest Saudi Arabia on the Red Sea, NEOM is being built from the ground up to include hyperconnected, cognitive cities, ports, next-generation infrastructure and industries, enterprise zones, research centers, sports and entertainment venues and tourist destinations.
As a destination, it will be a home for people who dream big and want to be part of building a new model for exceptional livability, creating thriving businesses and reinventing environmental conservation.
As a workplace, it is a place for people who share our core values of care, curiosity, diversity, passion, respect, and becoming a catalyst for change.
Are you ready to help NEOM find solutions to the world’s most pressing challenges? Are you prepared to create a lasting legacy that benefits generations to come? Then we want to hear from you!
ROLE OVERVIEW
The Supplemental Manpower Process Manager is responsible for engaging, and managing relationships with key stakeholders across various sectors, including clients, partners, community groups, and internal teams. The role requires a strategic approach to communication and engagement, ensuring that stakeholders are informed, involved, and supportive of the organization’s initiatives. The SMP Process Manager will work closely with senior leadership and other departments to align stakeholder expectations with organizational goals. The SMP Process Manager will be reporting the Talent Acquisition Operation Senior Manager.
REQUIREMENTS SUMMARY
- Excellent communication and interpersonal skills, with the ability to engage effectively with a wide range of stakeholders.
- Ability to build and sustain strong relationships with internal and external stakeholders.
- Competence in negotiating with stakeholders to achieve mutually beneficial outcomes.
- Ability to lead and influence others to achieve desired outcomes.
- Flexibility to adjust engagement strategies based on changing circumstances or feedback.
- Capability to identify inefficiencies and areas of improvement in existing processes.
- Experience with process management and process improvement methodologies.
- High attention to details to ensure the processes are optimized.
- Experience in process mapping and process modelling tools.
- Knowledge of data analysis and reporting tools.
- Uphold ethical standards in all stakeholder interactions and communications.
ROLE COMPETENCIES & ACTIVITIES
The Supplemental Manpower Process Manager responsibilities will include, but not be limited to:
Stakeholder Management
- Analyze stakeholders’ needs, interests, and influence to prioritize engagement strategies.
- Develop and implement stakeholder engagement plans tailored to different stakeholder groups.
- Build and maintain strong relationships with stakeholders through regular communication and meetings.
- Act as the primary point of contact for stakeholders, addressing their concerns and providing updates on relevant activities.
- Manage the dissemination of information, ensuring timely and accurate communication.
- Work closely with internal teams, including communications, project management, and legal, to ensure stakeholder interests are aligned with organizational objectives.
- Identify and address potential conflicts or issues with stakeholders proactively.
- Mediate disputes or misunderstandings, ensuring that resolutions are in the best interest of both the stakeholders and the organization.
Change Management
- Stay informed about best practices in stakeholder management and apply them to enhance engagement strategies.
- Seek feedback from stakeholders to continuously improve the quality of engagement and communication.
- Promote transparency and accountability in all interactions with stakeholders.
- Identify potential risks associated with the change and develop strategies to mitigate them
- Develop a strategy that outlines the approach, resources and timelines for implementing the change.
Project Management
- Provide regular reports to senior management on stakeholder engagement status, risks, and opportunities.
- Use feedback and data to refine and improve stakeholder management strategies.
- Coordinate stakeholder involvement in projects, ensuring their feedback is integrated into planning and decision-making processes.
- Track and monitor stakeholder engagement activities and their impact on project outcomes.
Leadership
- Prepare and deliver presentations, reports, and other communication materials tailored to stakeholder needs.
- Ensure that all stakeholder engagement activities comply with the relevant regulations and ethical standards.
- Utilize data analytics to drive strategies and decisions.
Culture and Values
- Embrace NEOM’s culture and Values https://www.neom.com/en-us/about.
- Act with honesty and integrity by following best practices, and upholding the robust standards and expectations set out in NEOM’s Code of Conduct.
- Maintain fair, ethical and professional work practices in accordance with NEOM’s Values and Code of Conduct.
- Adhere to NEOM’s Policies, procedures, and controls to ensure compliance with rules.
EXPERIENCE & QUALIFICATIONS
Knowledge, Skills and Experience
- Minimum of 8 years of experience in stakeholder management, public relations, community engagement, or a related field.
- Proven track record of successfully managing relationships with diverse stakeholder groups.
- Strong strategic thinking and problem-solving abilities.
- Ability to manage multiple priorities and work under pressure.
- High level of emotional intelligence and diplomacy.
Qualifications
- Relevant Bachelor's Degree
- Relevant Professional Memberships/Accreditation.
