Strategic Customer Success Manager

Find what drives you on a team with a more than 75-year history of discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety and environmentally responsible technologies. For the exponentially curious, Pall is a place you can thrive and amplify your impact on the world. 

Pall is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

Learn about the Danaher Business System which makes everything possible.

Do you have the desire to be a part of the Pall Energy+ team and play a crucial role in ensuring that customers achieve their desired outcomes while using our products or services!

The Strategic Strategic Customer Success Manager is that role! This position serves as the primary point of contact between the company and our customers. In this role you will need to understand customer needs, address their concerns, and ensure they receive excellent service. This individual collaborates cross-functionally working to achieve the highest-level of customer satisfaction from order placement to order fulfillment. You will also be responsible for key account management, order status, returns, e-commerce, and customer engagement.

This position is in the Energy+ business unit and will be a strategic team member within the Sales Ops team.  This position must be on site at Dhahran – Saudi Arabia.  

In this role, you will have the opportunity to:

• Serve as the main point of contact for customers, addressing inquiries, solving problems, business challenges and steering issues to closure.
• Engage, collaborate and navigate cross functional relationships such as Commercial Operations, Supply Chain, and Customer Service, to problem solve on behalf of the customer.
• Represent the voice of the customer and advocate for customers needs within the company.
• Develop strategies that improve client retention while also building and maintaining strong relationships with customers to enhance their overall experience.
• Identify and resolve customer issues promptly and effectively. Escalate complex issues to the appropriate departments when necessary.

The essential requirements of the job include:

• Bachelor’s degree in engineering, marketing, or business discipline - MBA preferred.
• Minimum 8 years of experience in a customer facing role such as sales, operations leadership, customer liaison leadership roles, or relevant industry experience.
• Knowledge of sales and marketing strategies.
• Demonstrated experience utilizing voice of customer and trend analysis to drive business process.
• Ability to drive measurable results across a broad & diverse spectrum of value streams in a global environment.
• Fluent in both English and Arabic languages is essential.
• Must have a cultural understanding of the Saudi Arabia Market/Zone.
• Must be legally eligible to work in Saudi Arabia.

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Ability to travel – list specifics 5-10% travel

It would be a plus if you also possess previous experience in:

• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using CRM software and other relevant tools.
• Chemical process or Mechanical Engineering
• Significant knowledge of Oil & Gas, Gas Processing, NGL (natural gas Liquids), and the Petrochemical industry and its customer environment.

Pall Corporation, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com.

This job may be eligible for bonus/incentive pay.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.