Job Description
We are Opal Diving Club, our goal is to be the leader in
diving education, recreational diving adventures, and marine conservation,
providing top-tier equipment and expertise for divers of all levels. We are
seeking team members to join us and deliver unforgettable, purpose-driven experiences.Opal Diving Club is the signature product of JABA, a
subsidiary of Baheej Investment Company and owned by ASFAR, a Saudi Tourism
Investment Company under the Public Investment Fund, operates in collaboration
with AWN Enterprises and Tamimi Group. As a premier Destination Management
Company (DMC), JABA is redefining tourism and leisure in Yanbu and surrounding
regions.Duties and responsibilities include:- Adhere to PADI and Opal Diving Club standards and procedures.- Welcome customers providing a warm and friendly atmosphere.- Listen to guests' needs and advise accordingly.- Manage guest registration, orientation, and transportation logistics.- Effectively manage guest requests and complaints, escalating to the manager when necessary.- Manage bookings, payments and tills reconciliation.- Maintain and update the reservation system with current availability, bookings, and client details.- Promote activities, additional services, and retail items.- Certify PADI students.- Manage communication channels.- Advocate for Opal marine conservation efforts and diving safety standards.- Assist with and facilitate relations with local and international travel agencies, and hotel sales departments.- Manage day-to-day administration and record-keeping.- Stay informed about new attractions, events, and company policies to provide accurate and current information to guests.- Keep up-to-date with knowledge of retail items, including souvenirs, travel essentials, and locally made products.- Upsell retail items and services by understanding and explaining their benefits and significance.RequirementsTechnical- High school diploma or equivalent.- Own car.- Fit for diving medical approval.- Minimum of 2 years of experience in a customer service or front desk role, preferably in the tourism industry.- Minimum 3 years accounting and/or administration experience.- Fluent in English and Arabic is a must.- Knowledge of up-selling and cross-selling skills.- Proficient with Microsoft Office and/or Mac OS.- Proficient with the use of Excel.Personal- Excellent communicator and public talking.- Ability to work flexible hours, including weekends and holidays.- Strong organizational and multitasking abilities.- Able to work with different cultures and nationalities.- Ability to self-motivate and deliver to agreed deadlines.- Well organized and punctual is a must.- Enthusiastic, hard-working and safety oriented.- Customer service focused with excellent interpersonal skills.- Able to assist with dive centre administration and planning.Desirable Skills- Degree in tourism, hospitality, or a related field- Social media posting skills- Working knowledge of dive centres activities, allowing for delivery of a “wow” experience.- Experience working within the luxury hospitality sector.- Enthusiastic about scuba diving, snorkelling and marine life.- PADI certified diver is a bonus.- Additional languages, preferably Spanish, Italian, French, German.
