Job Description
We are Opal Diving Club, our goal is to be the leader in
diving education, recreational diving adventures, and marine conservation,
providing top-tier equipment and expertise for divers of all levels. We are
seeking team members to join us and deliver unforgettable, purpose-driven experiences.
Opal Diving Club is the signature product of JABA, a
subsidiary of Baheej Investment Company and owned by ASFAR, a Saudi Tourism
Investment Company under the Public Investment Fund, operates in collaboration
with AWN Enterprises and Tamimi Group. As a premier Destination Management
Company (DMC), JABA is redefining tourism and leisure in Yanbu and surrounding
regions.
Duties and responsibilities include:- Adhere to PADI and Opal Diving Club standards and procedures.- Welcome customers providing a warm and friendly atmosphere.- Listen to guests' needs and advise accordingly.- Manage guest registration, orientation, and transportation logistics.- Effectively manage guest requests and complaints, escalating to the manager when necessary.- Manage bookings, payments and tills reconciliation.- Maintain and update the reservation system with current availability, bookings, and client details.- Promote activities, additional services, and retail items.- Certify PADI students.- Manage communication channels.- Advocate for Opal marine conservation efforts and diving safety standards.- Assist with and facilitate relations with local and international travel agencies, and hotel sales departments.- Manage day-to-day administration and record-keeping.- Stay informed about new attractions, events, and company policies to provide accurate and current information to guests.- Keep up-to-date with knowledge of retail items, including souvenirs, travel essentials, and locally made products.- Upsell retail items and services by understanding and explaining their benefits and significance.RequirementsTechnical
- High school diploma or equivalent.
- Own car.
- Fit for diving medical approval.
- Minimum of 2 years of experience in a customer service or front desk role, preferably in the tourism industry.
- Minimum 3 years accounting and/or administration experience.
- Fluent in English and Arabic is a must.
- Knowledge of up-selling and cross-selling skills.
- Proficient with Microsoft Office and/or Mac OS.
- Proficient with the use of Excel.
Personal
- Excellent communicator and public talking.
- Ability to work flexible hours, including weekends and holidays.
- Strong organizational and multitasking abilities.
- Able to work with different cultures and nationalities.
- Ability to self-motivate and deliver to agreed deadlines.
- Well organized and punctual is a must.
- Enthusiastic, hard-working and safety oriented.
- Customer service focused with excellent interpersonal skills.
- Able to assist with dive centre administration and planning.
Desirable Skills
- Degree in tourism, hospitality, or a related field
- Social media posting skills
- Working knowledge of dive centres activities, allowing for delivery of a “wow” experience.
- Experience working within the luxury hospitality sector.
- Enthusiastic about scuba diving, snorkelling and marine life.
- PADI certified diver is a bonus.
- Additional languages, preferably Spanish, Italian, French, German.
