Job Description
DUTIES AND RESPONSIBILITIES
As a team, we share the responsibility to ensure the well-being and happiness of our team mates. We do so by supporting and empathize with each other’s needs, sharing laughs, sharing the load and most of all being aware that at the end of the day we are all on the same boat, literally. As a team, we carry on the day-to-day responsibilities and all kinds of common logistical tasks to ensure the
smoothest running of the operations.
Duties and responsibilities include:
- Adhere to PADI and Opal Diving Club standards and procedures.
- Welcome customers providing a warm and friendly atmosphere.
- Listen to guests' needs and advise accordingly.
- Manage guest registration, orientation, and transportation logistics.
- Effectively manage guest requests and complaints, escalating to the manager when necessary.
- Manage bookings, payments and tills reconciliation.
- Maintain and update the reservation system with current availability, bookings, and client details.
- Promote activities, additional services, and retail items.
- Certify PADI students.
- Manage communication channels.
- Advocate for Opal marine conservation efforts and diving safety standards.
- Assist with and facilitate relations with local and international travel agencies, and hotel sales departments.
- Manage day-to-day administration and record-keeping.
- Stay informed about new attractions, events, and company policies to provide accurate and current information to guests.
- Keep up-to-date with knowledge of retail items, including souvenirs, travel essentials, and locally made products.
- Upsell retail items and services by understanding and explaining their benefits and significance.
RequirementsTechnical
- High school diploma or equivalent.
- Own car.
- Fit for diving medical approval.
- Minimum of 2 years of experience in a customer service or front desk role, preferably in the tourism industry.
- Minimum 3 years accounting and/or administration experience.
- Fluent in English and Arabic is a must.
- Knowledge of up-selling and cross-selling skills.
- Proficient with Microsoft Office and/or Mac OS.
- Proficient with the use of Excel.
Personal
- Excellent communicator and public talking.
- Ability to work flexible hours, including weekends and holidays.
- Strong organizational and multitasking abilities.
- Able to work with different cultures and nationalities.
- Ability to self-motivate and deliver to agreed deadlines.
- Well organized and punctual is a must.
- Enthusiastic, hard-working and safety oriented.
- Customer service focused with excellent interpersonal skills.
- Able to assist with dive center administration and planning.
Desirable Skills
- Degree in tourism, hospitality, or a related field
- Social media posting skills
- Working knowledge of dive centers activities, allowing for delivery of a “wow” experience.
- Experience working within the luxury hospitality sector.
- Enthusiastic about scuba diving, snorkelling and marine life.
- PADI certified diver is a bonus.
- Additional languages, preferably Spanish, Italian, French, German.
