Job Summary:
The Store Supervisor is responsible for overseeing the daily operations of the store or supply warehouse within an industrial catering setting. This includes managing stock levels, ensuring inventory control, overseeing staff, maintaining safety and hygiene standards, and ensuring that products are readily available for catering operations. The ideal candidate will have experience in inventory management, strong leadership abilities, and a focus on efficiency and accuracy.
Key Responsibilities:
1. Inventory & Stock Management:
o Oversee the daily management of inventory, ensuring that all food, beverage, and non-food items are adequately stocked and stored.
o Maintain accurate records of stock levels, product usage, and incoming/outgoing deliveries.
o Monitor product quality, expiry dates, and storage conditions to ensure compliance with safety and quality standards.
o Coordinate with suppliers to ensure timely delivery of required stock and materials.
o Conduct regular stock takes and audits to prevent shortages or overstocking and identify any discrepancies.
2. Staff Supervision & Development:
o Supervise and manage store staff, ensuring they are effectively trained in inventory procedures, safety standards, and customer service.
o Develop staff schedules and allocate tasks to ensure efficient store operations.
o Provide leadership and guidance to the store team, offering support and motivation to maintain a productive environment.
o Conduct performance evaluations and assist with staff development and training.
3. Health & Safety Compliance:
o Ensure that all store operations comply with health and safety regulations, including safe storage of goods and proper handling of inventory.
o Implement and maintain hygiene and safety practices in line with industry standards.
o Regularly inspect the store for compliance with company safety policies, reporting any issues promptly.
o Ensure that the store area is clean, well-organized, and safe for staff and visitors.
4. Order Management & Supply Chain Coordination:
o Oversee the ordering of products and supplies based on forecasted demand and operational requirements.
o Coordinate with the catering team to ensure stock levels meet the needs of ongoing catering operations.
o Track deliveries and ensure they are checked in properly, verifying that the correct products and quantities are received.
o Address any issues with suppliers or delivery discrepancies in a timely and professional manner.
5. Customer Service & Communication:
o Ensure that internal stakeholders, such as catering teams and management, are regularly updated on stock levels, availability, and product issues.
o Address any internal inquiries or requests related to stock or supply chain matters.
o Provide excellent customer service, addressing any concerns from staff or management regarding inventory or products in a professional and timely manner.
6. Administrative Support:
o Keep detailed records of all transactions, inventory movements, and stock counts.
o Prepare and submit reports on inventory levels, stock movements, and any discrepancies to the Outlet Manager or Area Manager.
o Assist with budgeting and managing stock costs to ensure efficient resource use and minimize waste.