Store Manager

Responsible for the realization of financial plans in the retail store and communication of the same to the sales team on a daily, weekly, monthly and annual basis;Responsible for ensuring a high level of service to the entire sales team, in accordance with the Employer's rules;Responsible for process control, which includes monitoring the performance of employees and the entire organizational unit by comparing actual results with expected results and taking corrective measures;Organizes and actively participates in all processes of the retail store (receipt of goods, return of goods, ordering and proposing additions, sale of goods, price leveling, changes in display, lists, etc.);Responsible for promoting sales through the use of promotional and marketing activities;Responsible for proposing optimal inventory versus results and retail inventory;Responsible for all lack of funds in the cash register or retail cash register of the facility;He is materially responsible for his work to the Regional Sales Manager;Responsible for ensuring that the balance of turnover from the sale of products corresponds to the cross-section of the balance from the fiscal cash register at all times, as well as that the daily markets are handed over to the banks within the deadlines defined by the Employer;Responsible for the exact stock status of products in the retail store through condition control and jewelry inventory;Resolving customer complaints (control of defective products, determining the grounds for the complaint and, as a member of the complaints committee, participates in making a decision on resolving customer complaints) while respecting the deadlines stipulated by law;Organizes and controls the work of employees in the retail store (number of working days, number of working hours, schedule of vacations, daily breaks, work schedule for the next month, giving daily duties, etc.);Trains and instructs new employees to work in a retail store;Actively participates in creating a positive and business working atmosphere in the retail store;Organizes internal meetings within the retail store and exchanges information with employees about current changes and plans for the next day, week, month;Participates in the processes of selection, recruitment and termination of sales team contracts in cooperation with the Regional Manager and Retail Coordinator;Monitoring the work of employees in the retail store, providing guidance and suggestions to the regional manager for taking corrective measures if necessary.Recognizes the need for employee development and mentoring and implements appropriate actions. Understand how to conduct an assessment of employee competency and personalize an appropriate training model. Promote learning as an integral part of the employee's job role. Conducts a training program for new employees;Responsible for ensuring that the balance of turnover from the sale of products corresponds to the cross-section of the balance from the fiscal cash register at all times, as well as that the daily markets are handed over to the banks within the deadlines defined by the Employer;Ensure regular communication with colleagues regarding their work, standards of conduct, performance, and topics related to them. Defines the need, purpose, goals, and conducts meetings. With his open and assertive communication, he influences the construction of a constructive work environment;Makes suggestions to the regional manager on incentives for employees in the retail store;Implements sales trainings, as well as visual standards communicated by Visual Merchadaiser & Training Coordinators (knowledge of the assortment, sales techniques, sales steps....)Responsible for adequate exposure of jewelry according to the rules of visual merchandising, as well as the implementation of VM materials of new collections in accordance with the rules;Organizes and is responsible for the implementation of all activities related to the goods and brand, including marketing activities and merchandising;Checks the condition of employees' uniforms on a daily basis, keeping records of their use, as well as controlling the personal appearance of employees (makeup, hair, neat nails...);Responsible for the implementation and implementation of company procedures and rules of work in a retail store, while respecting the prescribed health and safety measures at work;Responsible for the technical soundness, functioning and hygiene of the retail facility, including the warehouse premises;Responsible for ordering office supplies and chemicals to maintain the hygiene of the retail store, as well as other materials in accordance with the budget received from the Regional Sales Manager;Responsible for keeping, correctness and archiving of complete legally prescribed and other documentation;Controls the quality of the delivered jewelry in the retail store and informs the superior about irregularities in the same;He is materially responsible for the goods in the store, organizing, supervising and controlling the business and employees in the retail storeUp-to-date reporting to the supervisor on the results and problems related to the retail store (sales results, product reports, information on the work of employees, suggestions for improving sales, etc.)Regular information of the VM Coordinator Inventory control and suggestion of quantities for ordering jewelry in order to optimize stock;Communication with the e-commerce team regarding all segments of business in online commerce at the request of the e-commerce teamResponsible for the execution of orders for the web store within retail stores that have a website;Performs other tasks within the scope of work as ordered by the immediate managerRegularly submit the documentation of the retail store within the set deadlines;As well as other jobs arising from the workplace, and by order of the Employer and other jobs.