Sr Data Center Operations Analyst

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Data Center Operations Team manages the planning, hardware installation and configuration, optimization, operations, and ongoing maintenance of the data center. Oversees systems performance, the monitoring of equipment and the management of vendor relationships. Responsible for capacity planning and continual assessments for process improvement to ensure that processes are well-documented, sustainable, and scalable. Monitors ongoing practices to ensure consistency with policies, compliance regulations, and control requirements.

Key Responsibilities:

• Available for 24/7 support as needed. All interested candidates must be willing to work during off-hours for scheduled maintenance, emergencies, and on-call situations.
• Troubleshooting of facility and rack-level events within internal Service-Level Agreements (SLAs)
• Hands-on experience in hardware break-fix with servers and network appliances.
• Perform root cause analysis of equipment failures
• Ensure all safety procedures are adhered to while performing work
• Fully comply with all physical security procedures and policies.
• Perform regular audits as required.
• Extensive experience in installing, monitoring, and maintaining data center IT equipment.
• Experience in managing vendors in a data centre environment.
• Coordinating with the onsite delivery and shipping of all equipment 

To be successful in this role you have:

• Bachelor's Degree in Computer Science, Engineering, or a related IT field, along with relevant certifications and/or equivalent professional experience.
• 3+ years of experience in data centre operations and or facility operations with a record of increasing role responsibility.
• Responsible for the installation of pre-integrated racks, individual servers and network appliances including stacking, wiring and cable management.
• Working knowledge of networking/server architecture and hardware.
• Strong focus on process orientation and experience in developing processes.
• Strong analytical skills with the ability to multi-task several issues.
• Open to travel domestically and internationally.
• Proven ability to function independently in ambiguous situations with a record of success.
• Excellent communication, customer focus, problem-solving, conflict management, time management and interpersonal skills required.
• Dedicated to ongoing professional development, skill enhancement, and fulfilling all necessary on-the-job training requirements.

PREFERRED QUALIFICATIONS

• Experience in building new data center sites
• Taking ownership of all the ongoing responsibilities in the Data Centre.
• Excellent General documentation skills with particular emphasis on technical processes and standards.
• Proven ability to work with cross-functional teams in highly technical, multi-disciplined projects.
• Technical understanding of data centre facilities and infrastructure including power, HVAC, structured cabling, rack management and security is a plus
• Knowledge and experience in ITIL process methodologies, CCNA, CompTIA Hardware is a plus.
• Experience with CISCO, Juniper and other commodity networking devices

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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