Sr. Clinical Support Specialist - Western Region

Work Flexibility: Onsite

The Stryker Senior Clinical Support Specialist responsibilities include directly supporting all Stryker products associated with Joint Replacement procedures. This role within Stryker SA will focus on servicing and supporting our clinical customers to strive for best in class specialist support with procedural excellence.

What you will do

• Managing complex projects and cases end-to-end.
• Providing expert level solution.
• Guiding clinical innovation across teams.
• Anticipates challenges and proactively addresses them.
• Prepare for cases in advance.
• Audit theatre Stryker stock (implants, disposables and instruments), managing consignment inventory, ensuring good asset management practice, utilization of delivered stock,  and stock rotation.
• Attend cases and service existing and new customer base within the theatre and clinical environment
• Submit documentation and case-order-form for invoicing.
• Conducting trials and evaluations of products in both theatre and the clinical environment as and when required
• Providing theatre and wider HCP staff within depth training on Stryker products
• Working closely with other team members within the defined region, and the Regional Manager, to ensure customer service levels are best in class. 
• Understanding the clinical application of the broader Stryker business to offer customers the best possible solution at all times
• Implementation of training, provision of instruments and implementation of new Stryker business
• Plan, execute and monitor all measures necessary to help achieve industry leading support. Service and provide customer care for physicians, surgical theatre staff, and hospital administration and sterilisation departments. This will include working within a theatre and clinical environment.
• Demonstrates excellent product knowledge and professionalism with workshop
• Provides theatre and other HCP staff training on Stryker products.  This could include organizing and conducting training workshops and events for a broad customer group.
• Reports to the Regional Manager to ensure customer service levels are best in class. 
• Communicates essential features and benefits of products and their clinical application.
• Demonstrates outstanding ethics at all times. Treat customers and other employees with respect and represents Stryker in the best possible light.
• Behaves with integrity, delivers on commitments within required timescales.
• Understands the clinical application of the broader Stryker portfolio to offer our customers an understanding of our wider product range.
• Conducts trials and evaluations of product in theatre and clinical environment as required.
• Makes observations of customer needs and liaise with product team to follow up on and introduce new or additional Stryker product and/or support.
• Maintains a basic business plan highlighting daily, weekly and monthly objectives.
• Develops an understanding of the local healthcare environment and Regional strategy
• Additional responsibilities as directed by Regional Manager.

Who you are

• Certified Theatre Practitioner or ODA, professional training in a medical environment preferred. Minimum of 4 years’ experience.
• University degree or an extensive amount of practical knowledge gained through experience.
• Critical thinking, strategic thinking
• High level communicator
• Ability to work in a collaborative manner with colleagues and customers
• Professional, disciplined, focused and organized.
• Strong sense of responsibility. 
• Ability to self-motivate and work under pressure.
• Winning personality and extensive people skills
• Actively seeks continuous self-improvement
• Flexible to change