Specialist, Sales Academy (Retail Trainer)

Purpose & Overall Relevance for the Organization: 

This role will support in driving the business by building the functional capability of teams across all sales channels by focusing on commerciality, brand and product knowledge and building a service, development and leadership culture that keeps our consumer as our primary focus. 

Key Responsibilities: 

• Be an expert and role model on the adidas brand and products and consumer service 

  
  

• Implement strategic Global Sales Academy, HUB, and GCC programs across assigned doors including functional capabilities, brand and product knowledge, and service 

  
  

• Measure and analyse impact of implemented programs to give evidence of ROI for training conducted 

  
  

• Build relationships with store management and retail team members in assigned doors to inspire a service and training culture in stores 

  
  

• Build relationships with GCC and EM stakeholders to contribute best practice beyond scope of assigned stores 

  
  

• Ensure that all trainings implemented are business relevant, consumer-centric and aligned with global sales and business strategy 

  
  

• Project manage and lead implementation of specific programs across UAE and GCC as necessary 

  
  

• Focus on franchise stores, while aligning and supporting all sales channels (own retail, franchise, wholesale) to provide the consumer consistent excellent, branded service 

  
  

Key Relationships: 

• Sales Academy 

  
  

• KSA Franchise Managers 

  
  

• Regional: Franchise partners and teams 

  
  

• Local: DTC & Wholesale teams, Brand, VM 

  
  

• GCC, EM & Global Sales Academy 

  
  

• HRM Retail 

  
  

KPI’s: 

• Reach 

  
  

• Reaction 

  
  

• Knowledge 

  
  

• Behavior 

  
  

• Business Impact 

  
  

Knowledge, Skills and Abilities: 

• Advanced MS office skills, in particular PowerPoint 

  
  

• Highly integrative with strong business mind, data focus and results orientation 

  
  

• Solid business acumen and proven track record of increasing retail & sales KPI’s through training and development programs 

  
  

• Enthusiastic with strong work ethic with flexible approach 

  
  

• Consumer-centric, approachable and strong interpersonal skills 

  
  

• Excellent written and verbal communication skills 

  
  

• A strong team player with an international mindset 

  
  

• Excellent organization, time management and problem-solving skills 

  
  

• Fluency in English and Arabic is required 

  
  

• Ability to travel when required across GCC 

  
  

Requisite Education and Experience/Minimum Qualifications: 

• Minimum of 2 years’ experience in the retail industry, ideally in apparel/fashion/shoes or FMCG, preferably in a training role