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Job Description

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Job Purpose

Performing ER operations services support tasks efficiently for non-staff, in timely manner and quality standards as per the defined policies and procedures to achieve departmental operational plans and development.




Key Accountability Areas

Termination and Resignation Processes


  • Initiate and manage the termination/resignation processes, including creating the required documentation.
  • Conduct exit interviews and follow up with managers to finalize processes efficiently and on time.

Performance Management and Evaluation


  • Ensure timely evaluation of new hires and provide fair assessments and adequate feedback.
  • Administer annual performance management, including awareness sessions, calibration sessions, and deadline follow-ups.

Reporting and Documentation


  • Design, prepare, and develop turnover reports covering issues such as hiring, leaving, transferring, and re-hiring.
  • Update ER forms, including exit interviews, complaints, and termination/resignation documentation.

Promotions and Internal Hiring


  • Advise on employee promotions from E1 grade and below.
  • Handle all internal hiring-related issues.


Role Accountability

HR Proficiency:


  • Ability to obtain updated soft and technical skills related to the job
  • To have a vision and a plan for the career path and how to achieve it.

Delivery:


  • Perform the planned activities to meet the operational and development targets as per delivery schedules.
  • Utilize resources effectively to achieve objectives within efficient cost and time.
  • Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

Problem-Solving:


  • Solve any related problems arise and escalate any complex operational issues.

Quality:


  • Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.

Business Process Improvements:


  • Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.

Compliance:


  • Comply to related policy and procedures and work instructions.

Health, Safety, and Environment:


  • Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.


Academic Qualification
Bachelor Degree in Human Resources


Work Experience
2 to 4 Years


Technical / Functional Competencies
Ad Hoc Reporting
Data Collection
Employee Records Maintenance
Spreadsheet Preparation
Time Recording



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