User Support: Provide technical support to IT users within the company, resolving hardware and software issues.
Request Management: Receive support requests through ticketing systems, providing effective solutions to technical problems.
Device Setup: Install and configure hardware and software for new users, contributing to device maintenance and support.
Troubleshooting: Diagnose technical issues and provide quick and effective solutions.
Team Collaboration: Collaborate with other IT teams to resolve complex issues and provide advanced technical support.
User Training: Provide training to users on new software and applications and teach them how to handle common issues.
Reporting: Document issues and solutions, and provide regular reports on technical challenges and support provided.
Follow-up: Follow up on open issues until they are fully resolved, keeping users updated on the progress.
Education: Bachelor's degree in Information Technology or a related field.
Experience: At least 2-3 years of experience in IT support or technical support.
Technical Skills: Strong knowledge of Windows and Mac operating systems, as well as familiarity with support tools like ticketing systems and network management software.
Communication Skills: Ability to communicate effectively with users, explaining technical solutions in an understandable manner.
Problem-Solving: Analytical skills to troubleshoot and resolve technical issues quickly and effectively.
Time Management: Ability to handle multiple requests and prioritize tasks efficiently.
Compliance: Ensure adherence to security policies and best practices in all procedures.