Job Description
Company: AUTOHUB
Roll Purpose:
Optimizes UX to improve CX across digital and physical platforms, ensuring seamless and advanced customer interactions.
- Digital Channel Oversight: Manage and optimize UX across digital platforms, including APIs and omnichannel integrations like WhatsApp, social media, and email.
- Website Usability Management: Continuously improve website design and functionality to enhance user satisfaction and engagement.
- Online Reviews and Surveys Management: Monitor and respond to online reviews; design and implement customer surveys to gather actionable insights.
- Omnichannel Integration: Ensure consistent and effective customer communication across all digital channels, including on-facilities TV screens or other CX related hardware and software.
- Physical Engagement Excellence: Develop and refine physical customer engagement systems, including queuing processes and guest reception protocols.
- Analytics and Reporting: Analyze user interaction data across platforms to inform UX improvements and report on CX metrics.
Job Details
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Job Location
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Rawdha Ar Jeddah Saudi Arabia
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Company Industry
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Automotive Repair, Spare Parts, & Support Services
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Company Type
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Employer (Private Sector)
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Employment Type
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Full Time Employee
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Monthly Salary Range
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Unspecified
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Number of Vacancies
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1
Preferred Candidate
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Years of Experience
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Min: 3
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Residence Location
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Jeddah ,Saudi Arabia
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Nationality
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Saudi Arabia
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Degree
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Bachelor's degree / higher diploma
