Job Description
Service Delivery and Quality Control:Supervise Soft Services:Oversee and coordinate soft services such as cleaning, waste management, pest control, landscaping, and security services.Ensure that all cleaning and maintenance tasks are carried out according to predefined schedules and service standards.Inspect and assess the cleanliness, safety, and overall condition of facilities, identifying areas for improvement.Respond promptly to complaints and feedback from building occupants, ensuring swift resolution of any issues.Service Standards and Procedures:Develop and implement standard operating procedures (SOPs) for all soft services.Ensure all staff members adhere to cleanliness, hygiene, and safety guidelines as per industry standards.Conduct regular quality control checks to ensure that all services meet or exceed the required standards.Team Supervision and Management:Staff Management:Supervise, lead, and motivate a team of soft service staff (e.g., cleaners, waste management personnel, landscaping crews).Assign tasks and ensure that team members have clear instructions on what is expected of them.Provide regular training to staff on cleaning techniques, safety protocols, customer service, and facility standards.Monitor employee performance, providing feedback and conducting performance reviews.Ensure compliance with health and safety regulations and company policies.Scheduling and Resource Allocation:Manage staff schedules to ensure adequate coverage during peak hours and special events.Monitor and adjust resource allocation to ensure that work is completed efficiently and effectively.Oversee and ensure that appropriate cleaning materials, tools, and equipment are available and in good condition.Operational Efficiency and Cost Control:Budget Management:Assist in managing the soft services budget, ensuring that costs are kept within established limits.Monitor the procurement of supplies and ensure the efficient use of resources.Identify cost-saving opportunities in service delivery and resource usage while maintaining service quality.Inventory and Supply Management:Monitor and maintain inventory levels of cleaning supplies, tools, and equipment.Ensure that all supplies are ordered in a timely manner and stored properly.Liaise with suppliers for the procurement of necessary items and negotiate terms and prices to control costs.Health, Safety, and Compliance:Health and Safety Compliance:Enforce compliance with health and safety regulations for all soft service activities, ensuring staff are equipped with proper protective gear (e.g., gloves, masks) and adhere to safety protocols.Conduct regular safety inspections and address any issues or non-compliance immediately.Ensure that waste is disposed of correctly and that recycling initiatives are followed where applicable.Ensure the proper maintenance and use of cleaning equipment, minimizing health and safety risks.Sustainability Practices:Promote sustainability within soft services, such as using environmentally friendly cleaning products and reducing waste.Encourage staff to adopt eco-friendly practices like proper recycling and energy conservation.Customer and Client Relationship:Client Interaction:Serve as the point of contact for clients or tenants regarding soft services and address any concerns or special requests.Work closely with the Facilities or Operations Manager to ensure that the soft services meet client expectations and service level agreements (SLAs).Provide excellent customer service, ensuring that the facility is always clean and well-maintained for all users.Reporting and Documentation:Prepare and submit regular reports on service delivery, staff performance, and maintenance activities.Document any complaints, incidents, or areas of concern, ensuring that follow-up actions are taken.Ensure accurate record-keeping of maintenance logs, inventory usage, and health and safety compliance.
