You as a Site IT Service Delivery Specialist will be part of Hitachi Energy business based in Riyadh, Saudi Arabia. You are responsible for building and providing specific IT solutions or services interfacing the business, consulting with the site BU leads, business application owners and IT stakeholders on IT-related topics, responsible for ensuring all IT infrastructure and applications are delivered to the site as well as ticket management and escalations, the site IT SDS is the key point of escalation and is accountable for local business relationship management for IT service performance; you are responsible for aggregating demand for new and improved IT services required by the business and ensuring overall business satisfaction with IT services and this role, you lead site IT professionals, managing vendor relationships, and ensuring that service delivery processes and procedures are followed to meet the organization's objectives. Your responsibilities Managing the Site IT team or resources in the factory or Hitachi Energy site and acting as a point of contact for IT supplier and CDC teams for IT related topics Ensuring the Ticket Mgt, Ticket Triage and escalation and providing Infrastructure support or delivery onsite. Maintaining governance and security onsite and collecting and managing the demand business requirements for factory or office. Providing IT Build project management, a first line support and governance for applications. Ensuring OT Asset IT or OT Cybersecurity operational management and first response for Cybersecurity emergency Planning and managing factory or site IT Budget and cost control and machine connectivity with network core switches. Managing specific applications and vendor coordination on software and network connectivity. (PLC programming out of scope) Ensuring access to relevant applications for the factory or Hitachi Energy site and (with HR support) that the area of responsibility is properly organized, staffed, skilled and directed Guiding, motivating and developing direct and indirect subordinates within HR policies, for the benefit of both company and the employee Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your background A bachelor’s degree in computer science field is required. Minimum 10+ years of experience in Information System and 5+ years of prior IT relevant field is required. Experience in process management, business process improvement, business process management, or value stream mapping. Experience in complex stakeholder scenarios, cross-functional problem solving and advanced understanding of IT procedures and policies, together with end-to-end business processes knowledge. Good knowledge of MS Office Products, Service Now Enterprise IT Management Platform, Microsoft DevOps, Microsoft Azure, SAP S4Hana. Proficiency in both spoken & written English language is required.
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