Service Operations Manager

Job Description:

Responsibilities​

• Responsible for the corrective and preventive maintenance.
• Manage, control and setup of Preventive Maintenance Teams (PMT) and Technical Support Teams (TST)
• Keep the operational units TSTs and PMTs on track and assure their supply with latest project info’s, documents, tools, etc.
• Support the knowledge interface and exchange between the units on the field and the engineering and back-office functions in the project.
• Align the controlling of the PMTs and TSTs and generate reports for the customer and internal units.
• Keep close customer contact on national, region and sector level for safe and proper operation of the support organization.

Experience

• Technical Services, Corrective and preventive maintenance, Support, Warehousing, Supplies and Transport for Large Systems
• Leading an operational service or support organization
• Experience in working within a customer oriented environment
• Surveillance sensors; radars, thermal optical cameras, Automatic Identification systems, Radio Directions Finder systems.
• Facility Security systems.

Competencies

• Good knowledge in Radar systems, Thermal cameras, Automatic Identification Systems AIS, Radio Direction Finder RDF, C2 systems, Surveillance systems.
• Good knowledge in MEP systems and Diesel Generator systems.
• Awareness of IT/Network infrastructure and Video-Wall systems.
• Strong understanding of performance and quality assurance management
• Strong understanding of MRO management
• Ability to work in diverse cultural and challenging professional environments
• Strong listening skills (to understand customer requirements)
• Strong service orientation and delivery focus
• Ability to lead project resources, to work under pressure and to meet deadlines.
• Ability to review project deliverables for completeness, quality and compliance with established project standards.
• Excellent communication skills to different levels of customer organization; both written and verbal, preferably in the cultural environment of Saudi Arabia.
• Excellent analytical and conceptual skills.
• Team player and cooperative
• Cost and quality sensitiveness
• Strong service orientation and delivery focused

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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