within the SLA· Reviewing the service request with requester, Lead and ... % success rate in change implementation· Service incidents, change request submitted around ...
satisfaction surveys. Work on the service improvement programs. Effort estimation/reviews ... customer and resolve global IAM Service Requests/ issues.Maintain good professional ...
for major outages.- Liaise with service desk to create and follow ... support issues- Incidents tickets and service request ticket resolution within agreed ...
of a quality, cost-effective service to internal customers.
Provide coaching ... , delivery of high quality products/service and a responsible environmental attitude ...