Service & Experience Design Director

Service & Experience Design Director

Job Description

Conduct research to deeply understand emerging innovation and growth challenges in the postal and courier businesses to ensure that innovation opportunities are identified and capitalized. Review customer experience reports to analyze and assess different potential innovative exercises according to the innovation strategy. Work closely with all stakeholders to build programs and resources that address the challenges and needs of products/services at SPL. Develop and manage engagement plans to work with product teams to embed responsible innovation practices in the product development process. Understand how technology is developed and experience anticipating and mitigating potential risks. Ensure that the storytelling and visual designs are well developed and clear for all stakeholders. Consult as a user experience and design expert in design thinking, facilitation, business strategy, data analytics, experience design; on projects led by Innovation Team. Build customized approaches for SPL challenges includes leading the end-to-end process of service & experience design, mentioning all related researches, pricing, pitching the proposal to the stakeholders, and helping them understand how the approach meets SPL objectives. Provide the optimal level of support to each initiative in the innovation portfolio, and interacting appropriately with the broader organizations' governance requirements.

Skills

Manages Complexity Action Oriented Develops Talent Communicate Effectively Being Resilient Customer Focus Collaborates Instill Trust Drives Results
Job Location Riyadh, Saudi Arabia Job Role Other Years of Experience Min: 7 Max: 10