Monitor and manage problems and special requests related to ManagEngine.
Provide the necessary support to solve problems and send updates to management and employees until the problem is resolved.
Coordinate between technology and information departments and technical departments when needed.
Inform the employees and the relevant management when the problem is solved and ensure that the solution is effective.
Prepare the necessary reports when needed for problem tickets related to ManagEngine.
Documenting the technical support steps that were completed to solve the problems in each ticket with a simple explanation of the reason for the problem and how it was solved.
Monitoring the system for ManagEngine and Open a ticket to solve any problem or malfunction in the system, if any, to solve it and improve the service.
Review necessary system updates and changes required to improve the service.
