Service Delivery Manager

Kayishha seeks a confident, resourceful and self-initiating team player with the ability to thrive in a fast paced, multi-pronged work environment where each individual contributor is expected to drive projects forward while also working collaboratively to achieve shared goals. You will be expected to manage GCC business, make important decisions about sales approach and network development while also leveraging the strengths of the Kayishha team to deliver the high-quality and high-impact work that makes up the core of Kayishha’s reputation. You will drive successful business through strategic partnerships and strong negotiation and soft skills. 

• Keeping clients satisfied with the company's services through managing projects, fixing any reliability issues, tracking service metrics, managing budgets and helping lead the professionals responsible for getting services delivered to clients. 

  
  

• Troubleshooting technical issues, ensuring that service agreements get met and assisting with contract renewal.

  
  

• Check that the inventory will meet customer demands and will analyze risks in the supply chain. 

  
  

• Maintaining positive relationship with clients, meet deadlines, lead a team, stay organized, manage conflict and use creativity to find ways to make the service better.

  
  

• Strategize, implement, and maintain initiatives that adhere to organizational objectives

  
  

• Develop program assessment protocols for evaluation and improvement

  
  

• Maintain organizational standards of satisfaction, quality, and performance

  
  

• Make sure that each seller and buyer receives the same great experience we promise.

  
  

• Assess Sellers and Buyers feedback and improve procedures accordingly

  
  

• Identify areas of improvements and concerns in business operations and recommend action plans

  
  

• Develop and implement performance metrics to improve business and operational efficiency

  
  

• Drive and lead continuous improvement projects and ensure that core business functions run smoothly

  
  

• Ensure the system is efficient and cost effective. aim to reduce cost without affecting the overall customer experience. 

  
  

• Work closely with Country Manager, cross-functional teams to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives

  
  

Ensure full compliance of Kayishha’s policies & procedure in all areas of work.

Build an Engaged, Performance Oriented Team which delivers High Level of Customer Service. 

Bachelor's Degree

10-25 years of experience 

6-Day Work Week