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Service Advisor | Al-Futtaim Automotive | BYD | Dammam

Today 2025/05/19
Full Time Employee
500 Employees or more · Retail & Wholesale

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Job Description

  • You will play a vital role in coordinating and scheduling vehicle maintenance and repair services, overseeing the efficient operation of the service department, and ensuring that all service tasks are completed to the highest quality standards.
  • You'll be pivotal in coordinating and scheduling vehicle maintenance and repair services, overseeing the smooth operation of the service department, and upholding stringent quality standards for all service tasks.
  • Part of your role involves actively recognizing opportunities to promote and cross-sell automotive services and products, including extended warranties, accessories, and maintenance packages, in order to support the dealership's revenue expansion.
  • Part of your role involves actively recognizing opportunities to promote and cross-sell automotive services and products, including extended warranties, accessories, and maintenance packages, in order to support the dealership's revenue expansion.
  • You will be at the forefront of coordinating and timetabling vehicle maintenance and repair services, ensuring the seamless operation of the service department, and upholding uncompromising quality criteria for all service operations.
  • Your main role as an Automotive Aftersales Executive revolves around assuring exceptional customer service and happiness after a sale. This requires handling customer inquiries, resolving concerns, and providing technical guidance for vehicle-related issues.

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates. Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. Employing in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work. The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.

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