Ensure customer awareness of all products and services available.
• Sell additional products, services and repair work as appropriate to customer needs and in accordance with
individual and/or team targets.
• Understand features and benefits of products and services and promote these accordingly.
• Undertake prospecting to generate additional business.
• Accurately maintain departmental systems including (but not limited to) customer records, job documentation,
alternative transport and customer follow-up systems.
• Carry out relevant preparation for the customer's visit (eg. pre-calls; print job cards; field campaigns, DISS
reports, TPI's (Technical Product Information) etc.) in line with service core process, updating documentation
accordingly.
• Offer extra services to every customer, including a vehicle health check (VHC), bringing their attention to any
relevant current service offers, linking to relevant benefits such as safety.
• Visually inspect customer vehicles and loan cars, documenting any damage where relevant.
• Provide customer estimates calculating accurate charges for all parts, labour and service repairs.
• Promptly prepare and explain invoices following completion of work, ensuring charges/details are accurate.
• Verify and obtain copies of documentation where relevant, such as customer's driving licence or insurance
documents when issuing loan cars.
• Gain prior authorisation from the customer for completion of work, including signatures as required.
• Receive and process payments promptly and in accordance with company procedures.
• Document all warranty work as per the manufacturer's requirements and company policy.
• Meet all deadlines as set by your line manager, the company or the manufacturer.
• Empathy and tolerance
• Ethical behaviour
• Responsibility
• Open-mindedness
• Self-confidence
• Customer-orientation
• Professional appearance
• Team player
• Communication skills
• Pro-active approach
SAMACO Automotive is the exclusive dealer of Audi, Volkswagen, Porsche, Bentley, Lamborghini, Ferrari, and Bugatti cars in Saudi Arabia. We provide a full range of services incorporating sales of new and pre-owned cars and commercial vehicles, leasing and full after-sales support with a dedicated service and parts team, taking care of all your motoring needs. We go the extra mile, no compromises. At SAMACO Automotive, you will find a welcome leap in customer attention, a determination not to overlook every possibility of matching our services with the technological and engineering excellence of our splendid range of German cars. We are selective about the manufacturers we represent and have only brands that make a statement, trouble-free cars that last longer and cost less for maintenance. Our new and renovated showrooms and workshops in Jeddah, Riyadh and Al-Khobar reflect our commitment to continuous refinement. Highly skilled technicians man our state-of-the-art workshops. We have earmarked installation of telemetry facilities at our service centers for on-camera consultancy with our German principals. Our after-sales service is prompt and marked by easy availability of spares, precise diagnosis and the most acceptable cost. And our friendly, courteous and specialist staff undergo periodic training with manufacturer support to provide forthright service.
