Job Description
Description
We are seeking a Senior Technical Operations and Support Specialist to join our specialized team. You will play a key role in ensuring the efficient operation of technical systems and providing technical support to users. Your responsibilities will include system management, troubleshooting, and delivering technical guidance.
Responsibilities:
- Monitor and analyze the performance of technical systems and applications.
- Provide technical support to users and resolve technology-related issues.
- Manage and update technical documentation and operating procedures.
- Collaborate with technical teams to develop and improve systems.
- Offer training and assistance to users on new applications and systems.
- Prepare regular reports on system performance and technical support activities
Skills
Requirements
- Minimum of 5 years of experience in technical operations and support.
- Certifications such as CompTIA Network+, Cisco CCNA, or Microsoft Certified Solutions Expert (MCSE).
- Excellent communication skills and the ability to work in a team.
- In-depth knowledge of operating systems, networks, and databases.
- Strong problem-solving skills and the ability to provide effective solutions.
Skills:
• Technical Proficiency: Knowledge of operating systems, networks, and databases.
• Troubleshooting: Ability to diagnose and resolve issues efficiently.
• Communication: Strong verbal and written skills.
• Customer Service: Commitment to high-quality support.
• Analytical Skills: Analyzing system performance for improvements.
• Documentation: Proficient in maintaining technical documentation.
