Senior Supply Chain Business Analyst

.

Job Purpose

This position exists to focus on the technical and analytical aspects of supply chain, planning, authority, and facilities systems management, enhancement, activation, services, and reporting. This role involves detailed analysis, system testing, support, and documentation, contributing to the efficiency and effectiveness of operations.

Key Accountability Areas

Process Documentation: 
-Assist in creating and updating processes, procedures, workflows, manuals, and policies for supply chain, planning, authority, and facilities functions. 
-Analyze supply chain, planning, authority, and facilities processes alongside the business to identify gaps and support workflow modeling and process improvements. 
-Help document supply chain, planning, authority, and facilities requirements for projects and process improvement/automation efforts. 
-Contribute to the development of end-to-end process documentation for supply chain, planning, authority, and facilities functions. 
-Define, tackle, and eliminate process gaps through process engineering methodologies. 

Systems Enhancement: 
-Systematically review & continuously improve applied systems to cope with internal and external fluctuations.  
-Defines application issues by conferring with clients and participating in root cause analysis for operational issues. 
-Assist in managing risks and issues in functional processes and procedures. 
-Support the continuous improvement of systems to adapt to internal and external changes. 
-Assist in evaluating systems requirements and activation cycles. 

Systems Testing: 
-Develop test plans, test cases and execute these to ensure system is functioning as expected. 
-Conduct testing and support the user acceptance testing process to ensure requirements are met and all gaps are addressed prior to implementation in production environment. 
-Assist in testing new business enhancements in integration with relevant teams.  
-Document, track and manage all issues identified by stakeholders to ensure they are addressed and resolved. 

Systems activation: 
-Accomplishes information systems and organization mission by completing related results as needed. 
-Define and prioritize systems requirements as well as respective activation cycle. 
-Develop and document end to end process of all functions within scope. 
-Guide end users in proper system usage and utilization. 
-Participate in creation of training materials and demonstrations for new enhancements or scenarios. 
-Support to resolve issues in a timely manner.  Work towards achieving customer satisfaction with optimal service quality. 

Systems Reporting: 
-Report overall progress and issues on a periodic basis. 
-Guiding and supporting business with required reports and analysis. 

Customer Relations: 
-Achieve customer satisfaction through CRM

Role Accountability

HR Proficiency:

• Ability to obtain updated soft and technical skills related to the job.

Delivery:

• Perform the planned activities to meet the operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

Problem-Solving:

• Solve any related problems arise and escalate any complex operational issues.

Quality:

• Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.

Business Process Improvements:

• Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.

Compliance:

• Comply to related policy and procedures and work instructions.

Health, Safety, and Environment:

• Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Academic Qualification
Bachelor Degree in Information Mgmt. Sciences & Systems


Work Experience
4 to 6 Years


Technical / Functional Competencies
Applications Development Standards and Procedures
Applications Knowledge
Applications System Analysis