Senior Service Cyber Security Engineer

Job Summary:

We are seeking a dynamic and knowledgeable Senior Cybersecurity Service Engineer to provide proficient engineering support for Emerson products and services in the field of cybersecurity.

This role includes maintenance services, diagnostics, installation and commissioning, start-up, problem resolution, and project execution. You will serve as a key focal point for customer technical support, handling service contracts, projects, and delivering technical solutions. Recommending customers on preventative maintenance and configuration adjustments to improve product performance and overall customer happiness is a key responsibility.

This role also involves coordinating Emerson personnel and service activities to ensure the successful delivery of customer expectations.

Emerson Automation Solutions is seeking a candidate  to join the Cybersecurity deliver team and will be responsible to lead a project sub-team passionate about Cybersecurity aspects, technical support and services to our installed base.

They will be joining a team responsible to build a positive experience for our customers and delight them with solutions that exceed their expectations and help them to make the systems security!

In This Role, Your Responsibilities Will Be:

• Perform skilled maintenance tasks in accordance with customer requirements. base customer support activities including phone support, field service and remote diagnostics, as well as collaborate with Emerson Field Support Engineers, regional offices and authority resources as needed to resolve issues.
• Provide recommendations to the customer on product or solutions, improvements, and system health checks.
• Perform and lead service projects and take ownership for customer co-ordination.
• Provide resolution to compounded technical issues and resolve Customer disruptive events, where appropriate coordinating with Emerson CSE (GSC and Product Engineering).
• Performing vulnerability assessments on customer's control systems, developing assessment reports, and suggesting mitigation/remediation strategies. Then responsible to review these with the customers and implement on customer systems at sites around Middle East.
• Implementing recommended mitigation/remediation strategies & Installation, configuration and tuning of Emerson Cybersecurity solution. Responsible to select required components, configure those and ensure that the offered solutions meet the specifications and achieve customer acceptance.
• Cultivate a positive environment in a Cyber Team for work and professional growth.
• Support Emerson MEA with Sales activities as required.
• Continually and proactively increase one’s technical capabilities, growing and establishing higher levels of expertise.
• Help to improve the value of the Cybersecurity Center of Perfection by contributing towards additional group activities/tasks, developing new internal/external solutions, and assisting with training (as appropriate).
• Be available as required to support the on-call rotation.
• Align with ` Emerson requirements for business processes including timesheets, site visit reports and all other documentation in line with Emerson Process Management internal procedures.

Who you are?

Detailed understanding of Emerson Distributed Control Systems requirements and applicable Cybersecurity solutions.

Possess high solving skills (i.e., diagnosing and resolving computer related issues).

The ability to work efficiently with internal and external customers.

Excellent oral and written communication skills in a formal environment.

For this Role, You Will Need:

A "" in engineering- Computer Technology or equivalent is preferred.

 Confirmed experience in implementing network segmentation, network monitoring, security event monitoring.

Must have acquired at least one of industry certifications such as McAfee Network Security Administration, ISA Cybersecurity Certifications, CISSP, CISA.

Preferred Qualifications that Set You Apart:

Knowledge of Cybersecurity appliances, applications, tools, and techniques used in DeltaV / Ovation and in other applications.

Conversant with DeltaV Networking, DeltaV Cybersecurity solutions, and antivirus solutions.

Proven understanding of ISA/IEC 62443 and DeltaV Cybersecurity manual.

Our offer to you!

We recognize the importance of employee wellbeing and know that to do your best you have flexible, competitive benefit plans to meet you and your family’s physical, mental, financial, and social needs. We provide, a variety of medical insurance plans, Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

At Emerson, we are committed to encouraging a culture where every employee is valued and respected for their outstanding experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that encourage innovation and brings the best solutions to our customers.

The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson.

Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training.