Job Summary:
As a Service Advisor, you will be the primary point of contact for customers seeking vehicle maintenance and repair services. Your role is to ensure a seamless and positive experience for customers by effectively communicating their needs to the service team, providing information about services, and managing customer expectations. You will play a key role in building customer relationships and ensuring customer satisfaction.
Customer Interaction:
Service Management:
Follow-Up:
Universal Motors Agencies (UMA) is one the oldest and most prestigious General Motors dealerships in the whole of the Middle East. As an appointed distributor of GM cars in the Eastern, Central, Western & Southern Province of the Kingdom, our mission is to maximize the satisfaction of every customer. Our customers will be served in the manner they have come to expect from GM dealers worldwide. UMA has adopted GM global retail standards and benchmarks and implemented new processes, which focus on the needs of our customers by: Exceeding their expectations in every aspect of sales and after-sales services without exception. Setting the standards of excellence for car dealerships throughout the region. Focusing on customer's experience to make it as enjoyable and satisfying as possible. In over fifteen (15) years this company has expanded exuberantly having twenty four (24) branches in all over the Kingdom with a strength of 2200 employees whereas it had only five (5) branches with 450 employees on its inception in early 1997. Today, UMA enjoys a name in the market by virtue of its constant struggle to up-keep GM standards in all its discipline of business and hence now has a place as second to none as a GM Dealer.