JOB PROFILE SENIOR WATCH ADVISOR ABOUT A. LANGE & SÖHNE
Since the legend's reincarnation in 1994, A. Lange & Söhne has been one of the most respected and successful watch brands in the luxury sector. Our whole aim is to continue our tradition with new, outstanding products, very much in keeping with Lange's claim: State-of-the-art tradition. What we expect from our watches, we expect from us: Never stand still.
PURPOSE
As an Ambassador of A. Lange & Söhne inside and outside the boutique, the mission of the Senior Watch Advisor is to provide an excellent customer experience. Working within a professional and exciting team, the purpose of the job is to attain desired results through creative and effective use of resources and retail and CRM tools (iCM), prepare monthly action plans to achieve sales targets in order to meet or exceed personal monthly sales objective, while managing all steps of the sales process and offer an exclusive customer service in line with brand guidelines.
KEY RESPONSIBILITIES
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SALES Meet personal budgets in accordance with brand retail strategy (compliance with group procedures, legal, fiscal, and customs regulations). Maximize profit whist controlling & minimizing costs (discount, general expenses, third party commissions). Regularly analyze and question missed confirmed sales with Assistant/Boutique Manager, to further refine future sales projections. Organize private viewing with potential VIPs in your region. Discuss business opportunities/Action Plans of potential prospects with Assistant/Boutique Manager. Act as a reference in terms of building action plans to achieve personal targets.
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BRAND AMBASSADORSHIP Ensure Excellency within and outside of the boutique. Ensure maximum client welcoming, handling, and servicing. Keep learning about the products and brand and become a reference person for the Maison. Demonstrate brand ambassadorial skills, at any given time, with clients, Top VIPs & any third party. Responsible for overall appearance and maintenance of the boutique in accordance to brand guidelines and concept. Assist in timely boutique implementation and control of any new Visual Merchandizing concepts.
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CUSTOMER & CRM RELATED ACTIVITIES Ensure Service Excellency within the boutique at all time and with any boutique clients Be part of a positive atmosphere within the boutique; optimistic, constructive, helpful, confident, etc. Proactively participate of regular VIP and orders, considerate of our boutique opportunities. Ensure accurate and genuine relationship building with customers. Ensure attention to existing and new recruitment of VIP, customer and prospect database for boutique sales and marketing activities. Individually handle with care client complaints, and immediately report to Assistant/Boutique Manager brand product related issues. Follow up and coordinate individual repairs and after sales related matters with Sales Administrators.
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STORE OPERATIONS MANAGEMENT Actively taking part in monthly (quarterly, yearly) stocktaking and quality control. Actively ensuring all measures to avoid stock discrepancies at all times. Automatic replenishment of sold timepieces and active order requests. Ensuring a proper maintenance of all boutique timepieces when necessary: organize changing of straps polishing, servicing, etc. Represent boutique management during their absence.
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FINANCIAL & CASH REGISTER CONTROL Compliance with procedures, and with legal, fiscal and customs regulations. Mastering dealing with credit card transaction of considerable amounts, Cash Register, etc.
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REPORTING Ensure timely reporting of any opportunity, incident, etc to Assistant/Boutique Manager. Share new practices, ideas with Assistant/Boutique Manager to enhance boutique operations as a whole. Proper and accurate networking among the competition, especially with neighboring boutiques.
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TEAM WORK Share new ideas, work related practices & knowledge with boutique’s members, office colleagues. Monitor own appearance and behavior, in line with company policy and boutique guidelines (uniform, makeup, language, hair, accessories, etc). Full and complete assistance to shift colleague during the sales ceremony. Active participation in Boutique trainings and role-plays to improve knowledge and client experience. * Proactively support in onboarding process of new boutique members.
