Operations & Maintenance – Senior Systems Infrastructure Engineer - Microsoft & Email Archiving

A Senior Systems Infrastructure Engineer is responsible for designing, implementing, and maintaining an organization's infrastructure, providing expert-level technical support, troubleshooting complex issues, and implementing innovative solutions to optimize system performance and reliability.

Align with Business Goals
Familiarize with the company's mission, vision, and strategic objectives.
Work closely with other departments.
Clearly articulate technical concepts to non-technical stakeholders.
Forecast future network needs and plan for capacity expansion
Design and implement new infrastructure solutions, including servers, storage, and operating systems with required applications.
Plan and execute infrastructure and operating systems upgrades and migrations.
Ensure that infrastructure solutions align with organizational goals and requirements.
Manage and maintain operating systems server, storage, and applications.
Install, configure, and troubleshoot hardware and software.
Monitor system performance and optimize resource utilization.
Provide technical support to end-users for infrastructure-related issues.
Troubleshoot hardware and software problems.
Document and share knowledge with the support team.
Experienced in installing, managing, and maintaining Server Infrastructure" and " Cloud Platform & Infrastructure".
Infrastructure support often requires 24/7 coverage, so shift work may be necessary.
On-Call Responsibilities: Being on call to respond to urgent infrastructure issues outside of regular working hours may be required.
Anticipate future needs and develop a roadmap for modernization.
Prioritize activities
Monitor and respond promptly to incidents.
Optimize Performance
Track metrics.
Fine-tuning
Keep abreast of the latest technologies
Understanding Level Designs
Maintain clear, up-to-date documentation on solution configurations and operational procedures.
Prepare reports on incidents, system performance, and solution effectiveness with a Root cause analysis.
Staying up to date with the latest technologies.