OVERVIEW
NEOM is an accelerator of human progress and a vision of what a new future might look like. A region in northwest Saudi Arabia on the Red Sea, NEOM is being built from the ground up to include hyperconnected, cognitive cities, ports, next-generation infrastructure and industries, enterprise zones, research centers, sports and entertainment venues and tourist destinations.
As a destination, it will be a home for people who dream big and want to be part of building a new model for exceptional livability, creating thriving businesses and reinventing environmental conservation.
As a workplace, it is a place for people who share our core values of care, curiosity, diversity, passion, respect, and becoming a catalyst for change.
Are you ready to help NEOM find solutions to the world’s most pressing challenges? Are you prepared to create a lasting legacy that benefits generations to come? Then we want to hear from you!
ROLE OVERVIEW
This role will be pivotal in overseeing and enhancing the array of technological systems that are fundamental to hope operations. The candidate will be responsible for the oversight of Hotel Operating Systems project, including but not exclusively, PMS testing, Hotel Operating Systems, Customer Facing Systems, etc…
The candidate will collaborate with other developments including Distribution, reservation platforms, and various other technologies critical to facilitating efficient guest services, maintenance, and administrative tasks, among others.
The role will ensure the smooth integration and optimal functioning of those to optimize guest experience and support efficient operation of hotels.
REQUIREMENTS SUMMARY
Technical Skills
• Familiarity and experience with large scale web development
• Experience with large multi-site complex IP network design, implementation and management
• Experience with development and deployment of integrated digital hotel room systems (room-controls, TV/VoD, BYOD, IP Telephony, Tablet, MDM)
• Familiarity with Microsoft Office 365 / Google Docs
• Experience with mobile operating systems: Android, iOS
• Familiarity with cloud system principles and best practices and experience of operating in a complex SaaS system environment
Hospitality Skills
• A well-rounded understanding and working knowledge of hotel operations and experience of the standard systems employed:
Hotel Property Management, Point-of-Sales Systems, Payment
ROLE COMPETENCIES & ACTIVITIES
The Supplemental Manpower Process Manager responsibilities will include, but not be limited to:
IT Operations and Operational systems
Digital
Hotel Based Technology
Networks and Security
Help Desk
Compliance and procurement
EXPERIENCE & QUALIFICATIONS
Knowledge, Skills and Experience
Personal Skills