Job Description
The Senior Manager - Design & Delivery - Leasing is responsible for managing the design, implementation, and delivery of IT applications and systems supporting the Leasing domain. This role ensures that solutions meet business requirements, improve operational efficiency, and enhance both user and tenant experiences.
This position involves working closely with business stakeholders, vendors, and the Master System Integrator (MSI) to translate leasing requirements into effective application designs, oversee delivery, and ensure seamless integration and ongoing support. The role also focuses on optimizing leasing operations, driving efficiency, and ensuring the successful implementation of leasing systems within Qiddiya’s portfolio.
Responsibilities
- Lead the design, development, and delivery of IT applications for the Leasing domain.
- Collaborate with the IT Business Relations team to understand leasing business requirements and participate in solution identification and tender processes.
- Facilitate workshops with business users, vendors, and MSI to translate leasing requirements into detailed application designs.
- Oversee the full delivery lifecycle, ensuring successful implementation and integration of leasing systems.
- Provide expertise and guidance in optimizing leasing processes and identifying opportunities for enhanced tenant experiences.
- Act as the primary point of contact for leasing-related IT applications, ensuring strong collaboration between business users, vendors, and the MSI.
- Partner with business stakeholders to ensure solutions meet operational and strategic objectives.
- Provide subject matter expertise on leasing systems and workflows, ensuring alignment with industry best practices.
- Oversee Level 2 support for leasing applications, ensuring timely resolution of issues and minimal disruption to operations.
- Coordinate with vendors to resolve Level 3 support issues and maintain system performance.
- Monitor leasing application performance and proactively identify areas for improvement.
- Manage a small team of specialists focused on leasing applications, providing leadership, mentorship, and technical guidance.
- Allocate resources effectively to meet project timelines and ensure the successful delivery of leasing solutions.
