Senior IT Administrator

Who Are We❓

We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also, Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

The Job in a Nutshell💡

We are seeking a Senior IT Administrator overseeing the smooth functioning of IT infrastructure, ensuring system reliability, and providing technical leadership.

What you will do💡

• • Manage and maintain servers hosted locally/cloud, networks, and IT systems.
  • Perform system updates and backups to ensure system security and data integrity.
  • Maintaining storage solution & server backups and restoration of backups
  • Troubleshoot hardware and software issues.
  • Configure and maintain network devices (routers, switches, firewalls, access points, NVR & Camera’s).
  • Monitor network performance and ensure high availability and security.
  • Implement and maintain VPNs for remote access.
  • Ensure IT systems comply with security standards.
  • Monitor and respond to security threats and vulnerabilities.
  • Implement, manage & oversee access control, firewalls, and antivirus systems.
  • Provide advanced technical support to internal teams globally.
  • Oversee the helpdesk team and escalate complex issues.
  • Train staff on IT systems and best practices.
  • Plan and implement IT infrastructure upgrades.
  • Collaborate with departments to identify technology needs.
  • Ensure scalability of IT systems for future growth.
  • Liaise with vendors for hardware and software procurement.
  • Manage third-party service providers and ensure SLAs are met.

What Are We Looking For❓

• • • Bachelor’s degree in Computer Science, Information Technology, or a related field.
    • Any extra certificate in the same field is a plus.
    • 4-5+ years of experience in IT administration or related roles.
    • Proficiency in operating systems (Windows Server, Linux).
    • Strong understanding of networking protocols (TCP/IP, DNS, DHCP).
    • Ability to diagnose and resolve complex technical issues & solve problems.
    • Proficiency in collaboration and communication with cross functional teams.
    • Experience in managing various IT projects & migrations.
    • Ability to prioritize tasks and delegate effectively.

What We Offer You❗

We believe you will love working at Foodics!

• We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
• We offer highly competitive compensation packages, including bonuses and the potential for shares.
• Out of Country Work: We offer the option to work outside of your country of employment for up to 30 days annually.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 14 countries and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.