Are you interested in working with the largest enterprise organizations as they navigate through some of the most dynamic and disruptive transformation projects in their organization's history? Do you enjoy helping customers to accelerate their transformation journey using cloud technology?
Amazon Web Services Professional Services team engage in a wide variety of projects for customers, providing collective experience from across the AWS customer base and are obsessed about strong success for the customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs.
We are looking for a senior Enterprise Service Manager (ESM) who can build strong relationships and execute a long-term strategy with our key customers. The ESM is a trusted advisor for our largest and most committed customers. The role includes all aspects of business development, relationship development, delivery oversight and program management in those accounts.
Key job responsibilities
As an Enterprise Service Manager you will be responsible for:
• Sell professional services through engaging with enterprise customers to understand their business drivers and application portfolio
• Develop bold cloud strategies, including long term roadmap strategies, with senior executives and present respective proposals for delivering these strategies
• Influence and lead the customer experience and engagement from sales through to delivery to produce high-quality, business driven outcomes for the customer, often acting as single person of contact for customer executives, developing deep, trustful relations
• Identify & develop specific professional services opportunities and supporting business cases
• Shape deals including estimations and deal pricing
• Participate in, and own contract negotiations & closing, including participating in RFPs
• Educate customers on AWS services and translate those into a clear business value proposition
• Help shape customers’ cloud strategy, cloud transformational roadmaps and changes in working practices (e.g. moving to a faster more agile release cycle)
• Build strong relationships with senior executives and enterprise teams to understand goals and required outcomes
• Prepare and present technical and commercial proposals to client CxO leaders
• Inspire and drive innovation with our customers
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
- 5+ years of cloud based solution (AWS or equivalent), system, network and operating system experience
- 10+ years of consulting, design and implementation of serverless distributed solutions experience
- External or internal customer facing, complex and large scale project management experience as well as technical specialist, design and architecture experience and significant exposure to IT platform implementation in a technical and analytical role
- Experience integrating AWS cloud services with on-premise technologies (e.g., Microsoft, IBM, Oracle, HP, SAP)
- Bachelor's degree, or 7+ years of professional or military experience
- Saudi national preferred
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.